Page 48 - Clean India Journal Magazine June 2019 Issue

HOUSEKEEPING

Tuip highlights the fact that as cleaning. That can be either bus/ the app are site-based managers
long as cleaners know their rights train or premises. The app can and supervisors. Operatives
and agree to the times when they be used to take questions from sometimes use it for time and
will be tracked and when they the specification, it can take attendance, quality, what cleaned
will not, then it comes within photos, upload files and the user when etc. The clients also have
the requirements of their job. can also put a signature on it. access to it.
“And remember there is also a When submitted it goes to the And the reaction from clients
safety benefit to knowing where portal or can be emailed. Via the has been extremely positive.
employees are.” dashboard all analytics are put “They love the functionality,”
He concludes: “Contract into context and trend analysis is adds Pakenham. “We deal with
cleaning businesses are not carried out. many people who live in a world
gathering data for any gain, or to Daily report. At the end of of paper and it does take some
sell it. They simply want to do each shift the user goes into convincing to persuade them to
a better job. In that respect the the app and it asks a series change sometimes. However the
introduction of GDPR punishes of questions. “We are always majority now do see the many
many smaller companies for the aiming to achieve a ‘green day’,” benefits the app offers.”
behaviour of the tech giants, explains Pakenham, “that is, a For Cordant Cleaning as a
who are gathering data about us situation where all questions are business, app-based technology is
continuously.” ticked green.” The client can offering very significant benefits.
One company very much also monitor what’s happening Firstly, it frees up management
seeing the benefits of adopting remotely. and supervision time. “So much
digital technology is Cordant Cleaning data. This manages time was previously spent on
Cleaning. Its managing director what got cleaned, and when. administration and now our
Guy Pakenham describes the “For example, buses may need managers are free to do their
app that has been developed periodic cleaning,” explains job,” says Pakenham. “We are
for his business as “absolutely Pakenham, “so we can input also contractually obliged to
fantastic”. when each vehicle had its last provide this level of information
“It’s all about management deep clean or annual clean. This by our clients and to do that with
paper can be variable and it could
information, which is so helps us to achieve our KPIs.” leave us exposed.”
important for us and for our Instant reporting. This allows
clients – and has become the operator to report incidents “Crucially, so much
increasingly so in recent years,” immediately and upload photos. information and data is now
he explains. “We now live in Time and attendance. This available to us and that leads
a world of auditing. Safety, system employs NFC (near to improvement. We are no
working time, right to work: field communication) tags. “For longer taking action based on
there is so much legislation basic cleans at remote sites we our perception, but on facts and
that we are now not just about must prove our operative has figures.”
cleaning. Our clients need as been there, so it means cleaners Cordant carries out 10,000
much information as possible as logging in and then out. Clients audits per month. “But this is
they have to be responsible for expect this level of service.” not just a sea of meaningless
their sub-contractors.” data,” Pakenham is keen to
How have staff responded
Based in the UK, Cordant to the new app-based way of emphasise. “The app formulates
specialises in transport cleaning working? “We have had no it and delivers it in an easy-to-
and daily office cleaning. The resistance to the new technology understand way.” Seventy per
business uses its app for a variety because it gives them clarity and cent of the business is now using
of different functions: takes away paperwork,” replies the technology.
Auditing the quality of Pakenham. The key users of Source: European Cleaning Journal

48 Clean India Journal www.cleanindiajournal.com
June 2019