Page 18 - CIJ July 2025-Digital Edition

SPECIAL REPORT

we ensure it is distributed among by the next user. This product
the needy through the Robinhood supplied by Agrasen has been in
Army whose volunteers pick up use in all washrooms, except the
excess food,” said Jain, adding that gent’s washroom, for more than
no excess food is reprocessed. “I nine years,” said Jain.
would rather lose money than play The staff is quite aligned with
around with quality.” the motives of the management
Subkuchh also runs its own when it comes to cleanliness
outreach programme. “On some and hygiene. “We have tried
Sundays we prepare dal khichdi and to instill into their minds that
some sweet for distribution by the cleaning for hygiene is not just
Robinhood Army. On a couple of work, it has value in the food
occasions, we too went out for the
distribution.”
Apart from food wastage, there
is also kitchen waste that the
hotel industry is forced to handle. Unusual experiences
Subkuchh has experimented with Customers generally prefer chilled water while eating pani puri. Some
composters. “One of my cousins want it in warm water. It was strange, but they were few of them. After the
had a composter from a company pandemic, we were using agricultural sprayers for disinfecting. The spraying
called ECOBOT for processing in the inside areas was done around 4 pm when there are fewer customers
organic waste into compost over a and only after the outside areas are sprayed. The staff were at work when
fixed number of hours. The other a group of guests walked in, wondering whether the virus was back. This
is a crusher machine in which happened a couple of years after Covid and we convinced them that spraying
everything is converted into liquid was part of a process, we still use the sprayer in our Friday cleaning.
which can then be released into the
drain. Composting is our preferred -- Dushyant Jain
option, and the quantity generated,
which is huge, is given out.”
When you compost yourself business. If the staff believes in business investment. We deal with
there is a new problem to tackle, what the management is doing and agencies who are result-oriented
something that few in the food its purpose, getting things done is rather than price-oriented.”
industry want to undertake. “The easier as it ensures that the systems According to Jain, customers
stink is quite unbearable. After are followed.” now find it easier to respond
using a composter during Covid, we online “especially after delivery
stopped doing it ourselves and now Then there is the problem of of parcels”. “Technology like QR
hand it out to an outside agency.” tackling pests – cockroaches and Codes is also very useful. There is
flies. Customers do not hesitate
Customers are very particular to use the social media in bad- a daily check on customer feedback
about the cleanliness in washrooms. mouthing outlets when a problem and reviews, positive or negative,
Many, in fact, feel repulsive in occurs. Subkuchh takes particular and we try to give an honest reply.
entering restaurants which do not care in warding off these pests. From our side, we feel the effort to
have clean toilets. Subkuchh takes “We have handed pest control to an do everything right is done but the
special care to maintain hygiene outside agency which does it every reality can be judged from customer
and cleanliness in washrooms. 15 days. Every seven days, there feedback, especially on our Google
“We clean them thrice every day. In are jell drops to keep cockroaches page, Zomato or Swiggy where
addition, washrooms on all floors have away. As we deal with food, the most reviews are posted.
a ‘safe seat’. It is a system wherein pest control is done with only herbal “Every three months, there is
the plastic covering the seating area is material. The agency also conducts an agency appointed to point out
replaced after every use. an audit every two months.” a consistent issue, whatever it can
“There is a machine to do this, How does Subkucch view pest be, and alert us. They tell us if the
after every person leaves the control – cost or investment? issue raised is related to a product,
washroom post-use, a sheet cover “Earlier it was cost, and we’d get it a service or about cleanliness,
is placed on the commode and done every three months only. But or anything else, the necessary
disappears once a button is pressed now it is viewed as an important changes are made,” he concluded.

18 JULY 2025•Clean India Journal•www.cleanindiajournal.com