Georgia-Pacific Professional
Today’s end users’ requirements are much higher than before and they will be more in the coming years; the globalisation and the increase of international visitors to India reinforce the idea, says Carl Jousset.
Lotus Professional, Georgia-Pacific’s European brand provides an integrated range of disposable paper products and hygienic dispensing systems specially designed to offer practical solutions for the washroom, workplace and foodservice environments.
Working closely with the end users, Georgia-Pacific Professional has entered the Green by Design Dispenser, Recycle, Refurbish, Repair programme, developed to provide extended value to the use of dispensers and to promote environmental responsibility by diverting dispensers from landfills. Georgia-Pacific is the first paper manufacturer to develop a dispenser recycling promgramme for its customers.
“As experts in this market place, we work with the customers individually to understand their issues and needs. We have developed an innovative, comprehensive range of products designed for maximum effectiveness, style and to offer Cost Out solutions.”
Georgia Pacific produces 200 away-from-home products containing 95-100% recycled fibre and 40 products that help companies earn LEED certification.
By practicing the three R’s: “Reduce, Reuse and Recycle”, the company is able to address environment issues.
Reduce paper consumption: Recycled content is a priority for environmentally preferable away-from-home products, but reducing use is even better for the environment. Continue using recycled or virgin fibres coming from certified suppliers.
Reduction of the use of energy in manufacturing sites and transportation of products: Georgia Pacific recognises that CO2 and other greenhouse gases are an important issue for customers and other stakeholders.
Reduction of waste and water consumption and pollution: Producing paper is a water intensive process and we continuously look for ways to reduce our water consumption as well as identify opportunities to improve the efficiency of our production processes.
Lotus Professional concepts are available throughout India through its sole distributor Hari Om Hygiene and its national network.
Walsons Integrated Solutions
Providing customer friendly services
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With cleaning functions increasingly being outsourced, the service industry holds a huge potential, but there is much to be done to create awareness about the cleaning profession, says Pradeep Mehra who has recently taken over as CMD of Delhi-based Walsons Integrated Solution, a division of Walson’s HR Solutions Pvt Ltd.
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Given the vast experience in the cleaning industry, what are the issues you have confronted with in relation to the client and workers?
Lack of adequate awareness about cleaning and hygiene in the society and a large portion of the industry being unorganised are hampering the industry’s growth.
Another problem plaguing the cleaning industry in India is the paucity of skilled workers. The standards of training are yet to be formalised. Till we do not create awareness about and respect towards the cleaning profession, whatever modules we introduce will not yield dividends in terms of utility.
How do we create awareness?
Awareness about the cleaning industry can be generated through concerted actions, advertisements, exhibitions, journals focused on the cleaning & hygiene industry and seminars. Media can play a very big role.
What are your plans for your company?
Walsons Integrated Solutions offers comprehensive and integrated facility management solutions across the country and caters to a diverse customer base. Walsons provides premium quality services throughout India for MNCs, large Indian corporates and public sector companies by adopting and transferring best practices of the service industry. We have a pan India presence covering 180 cities through 17 regional and branch offices.
What are the services offered?
The services are offered stand-alone or integrated to provide total facility management solutions. To solve the challenge of delivering tailor-made solutions to the mixed base of customers, WIS has organised its operations on a flat structure, supported by a vertical structure. The services we provide include soft services, telecom and metre reading services, chauffeur services and specialised corporate services.
Training?
We believe that training is the backbone of our service strength. All our employees are constantly trained on latest techniques, safety at work place and basic courtesy. Training is monitored centrally and a team of trainers move across our client’s location to impart training. Training need is accessed through a training audit process which is continuous in nature. A team of professionals also evaluate effectiveness of our We believe that training is the backbone of our service strength. All our employees are constantly trained on latest techniques, safety at work place and basic courtesy. Training is monitored centrally and a team of trainers move across our client’s location to impart training. Training need is accessed through a training audit process which is continuous in nature. A team of professionals also evaluate effectiveness of our training and its impact on skills and knowledge enhancement for our employees.
Walsons is committed to major five values – accessibility, reliability, efficiency, fast action and competency. We would like to be one of the best with a pan India presence providing reliable and customer friendly services and following all the social norms laid down by the government. Our team understands the importance and dynamics of soft services and believes that soft service is an art and not a commodity. We have qualified professionals to deliver single, multi & integrated facility management solutions and building maintenance services under one roof.
Some of Walson’s clients include Adobe Systems, Ranbaxy, Imperial Hotel, India Habitat Centre, Tata Motors Finance, Pizza Hut, Sony Ericsson, Wockhardt hospital and many more.
Kalpataru Hospitality & Facility Management Services –
Quality service is much in demand
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Mumbai based ISO-9001-2000 certified Kalpataru Hospitality and Facility Management Services Pvt Ltd has recently bagged the contract for providing total facility management at guesthouses at Tirumala Devasthanam and at Tirupat.
Maintaining guest houses where the guest traffic is very high needs good planning and execution. Instantaneous action is required to ensure utmost cleanliness and sanitation in the rooms. The premises and precincts have to be kept clean always, to ensure that pilgrims do not encounter any hurdles. The schedules are 24×7 and the job is executed with meticulous planning. There are 1275 rooms to be maintained.
“Apart from routine housekeeping, we also take care of fumigation and supply manpower for electrical, plumbing, carpentry, laundry services or for lift operations,” says Hegde.
Kalpataru has deployed around 450 housekeeping staff and 250 skilled forces to execute the different functions. In order to give quality performance, Kalpataru has deployed single disc scrubbing machine, wet and dry vacuum machine, vacuum machines, auto scrubbers and jet pressure machines of Diversey at the sites.
Kalpataru is one of the two housekeeping companies awarded the CWG Games Village maintenance job. “Here we are deploying equipment like wet & dry vacuum cleaners, industrial vacuum cleaners, janitorial trolley, wringer trolley and scrubbing machine with nylon brush. This ensures quality performance.
With the growth in the cleaning industry, the expectations of the customers are also high. The reasons for a strong growth of the cleaning service are obvious: The commercial cleaning industry is viewed by many financial analysts as recession resistant and highly stable. “As long as there are commercial buildings, office complexes, banks, retail shopping centres, industrial facilities and medical centres, there will always be a need for quality-minded cleaning professionals, regardless of economic conditions. As new buildings are completed and new businesses opened, there will be more commercial cleaning opportunities. That growth is predicted to come as a result of the rising pace in new business formation and expansion activity, says Hegde. Healthcare, education and other private facilities will provide the best growth opportunities for cleaning services. However, office buildings will continue to comprise the largest commercial cleaning segment through 2012, followed by government buildings, institutions, retail/wholesale establishments and industrial facilities.
Kalpataru has been providing the following integrated facility management services to different segments – government, corporates, banking, airports, railways, public sector undertakings, townships and temples. Its services offerings include housekeeping Industrial housekeeping, electro mechanical services, landscaping and gardening, guest house management, pest control, office support and solid waste management.
In view of the increasing demand for quality service, it is essential to embrace the following values:
- Continuous skill improvement
- Technological upgradation
- Mechanised operations
- Instantaneous reaction to customer needs
- Improvement and innovations
- Integrity in all dealings
- Team work
- Delivery services
With over 4000 janitors working in around 150 sites, Kalpataru has offices in Ahmedabad, Jharkhand, Hyderabad, Chennai, Tirupati and Delhi.