Multiple Maintenance Management Services

Faber Sindoori Management Services Private Limited (FSMS) is a joint venture between Faber Group, Malaysia, and Apollo Sindoori Hotels Ltd, pioneers in Integrated Facility Management Services. FSMS is involved in the business of providing healthcare & non-healthcare support services and various maintenance management services. The operations team of FSMS spoke to Clean India Journal.

Building and Facilities Engineering Management

Faber Sindoori Management Service’s core competency is Integrated Facility Management. “Increasing technical complexity of building facilities and their mechanical, electrical and other engineering systems, have escalated the need for heightened system reliability. Our comprehensive Facility Engineering Maintenance programme guarantees an asset’s uptime and prolonged lifespan thus optimizing its availability,” says M.K. Padmanabhan, COO.

“With technical complexities at hand, we offer reliable and efficient facility operations involving mechanical, electrical and civil engineering support adherent to the American Society of Engineering (ASHE), Malaysian Society of Quality for Health (MSQH) and Malaysian SIRIM Standards and Practices in Managing.”

Facilities Engineering Management includes:

  • Facility appraisal
  • Asset and inventory management
  • Mechanical and electrical system, including air-conditioning, ventilation and fire protection
  • Medical gasses, LPG, industrial gas and steam supply system
  • Sanitary plumbing and sewerage system
  • Lightning protection system
  • Lift maintenance
  • Refrigeration equipment
  • Communications, public address and sound system
  • Vehicle maintenance
  • Facility grounds and landscaping
  • Pest Control
  • Acceptance Testing/ Warranty Management
  • Breakdown Maintenance (BM), Corrective Maintenance (CM), Preventive Maintenance (PM), Predictive Maintenance (PdM)
  • Emergency Response Management
  • Occupational Safety and Health Management
  • Energy and Environment Management
  • Quality Assurance Programme
  • Inspections and audits
  • User training and continuous education
  • Technical advice and reporting

Bio-medical Engineering Management

FSMS’s bio-medical engineering management services provide comprehensive preventive and corrective medical equipment maintenance management for all diagnostic, therapeutic, operating theatre, radiology and laboratory equipment used in various medical disciplines.

“Our highly trained workforce has the proficiency to carry out over 95% of the repairs and maintenance works in-house. Our powerful procurement and asset tracking maintenance systems and Asset Resource Management System enable virtual requests and effectively manage the maintenance requirements with unsurpassed speed, efficiency, reliability and cost effectiveness,” adds Padmanabhan.

Collectively, the range of bio-medical engineering management services covers areas like: Structural Asset Management and Inventory Programme, Spare part planning and procurement support, Equipment maintenance programme, Planned, Breakdown, Corrective, Preventive and Proactive Maintenance, Emergency response and repair, Electrical safety testing and Quality assurance programme.

Cleansing and Janitorial Services

“We employ the latest technology and specialised tools and equipment to ensure that we meet our clients’ specified standards of hygiene and safety for highly specialized areas i.e. from operating theatres and clinical labs to offices, staircases, drains, corridors and toilets. We adhere to international practices such as those recommended by the British Institute of Cleaning Science (BICS),” says Janardanan R.S. Muniandy, Executive Director.

Apart from general housekeeping, the other services include waste collection and storage, external façade cleaning, spillage management, quality assurance program, infectious control management and technical and advisory support.

Linen and Laundry Services

Faber’s extensive knowledge in linen and laundry services stems from over 10 years of experience servicing more than 76 public healthcare institutions in Malaysia. “Currently, our dedicated healthcare laundry plants nationwide process a total of more than 50 tonnes of linen involving over 130,000 items daily. With our solid procurement, processing and logistics support, our users are assured of consistent availability of quality and quantity of linen at all times,” adds Janardanan.

  • Linen management system

– identifying the appropriate linen specification for the user

– procurement of linen – to ensure required items are purchased at the right time and at the right quantity

– linen inventory – tracking of linen quantity and movement at all times

– linen loss management – ensuring losses at minimal

– linen condemn – ensuring rate of condemned linen are at acceptable level

  • Linen processing management system ensures processing as per standards
  • Linen delivery system ensures timely collection of soiled linen and delivery of cleaned linen to the users

Clinical Waste Management

Clinical Waste Management services entail management of hazardous clinical wastes from the point of generation to the disposal of stable and inert ash, supply of environment-friendly consumable items in accordance with the World Health Organization (“WHO”) guidelines, Environmental Quality Act (“EQA”) 1974 and Department of Environment’s (“DoE”) regulations on proper waste segregation and handling, including waste minimisation to ensure an infection-free environment

Faber is a licensed provider of Clinical Waste Management (“CWM”), treating more than 15 tonnes of waste daily through the company’s network of specially-designed state-of-the-art clinical waste treatment facilities and complies to the United States Environmental Protection Agency (“USEPA”) standards.

Maintenance Management Information System (MMIS)

The MMIS provides an easily accessible on-line information system to support and monitor the services rendered to the customers. The system was developed using web-based technology, thus, easing the maintenance and enhancement of the system.

“The rich functionality of MMIS has helped in reducing manual workloads and in turn, enables Faber Sindoori to focus in managing and monitoring the daily operations to ensure the delivery of service performance is according to the customer’s requirements,” adds Padmanabhan.

The MMIS is primarily used to create and maintain the details required by the system and to carry out the day-to-day requirements of the business operations as follows:

  • Carrying out scheduled/unscheduled maintenance activities for bio-medical and facilities assets
  • Effecting the housekeeping services
  • Cleansing and maintaining of wards, OT rooms, laboratories, pharmacies, clinics and hospital surroundings
  • Processing or washing new and soiled linen, distribution of clean linen, collection of soiled linen and repairs
  • Collection and transportation of clinical wastes from healthcare premises to the incineration site
  • Creating, maintaining and monitoring all relevant information on stock items, storage and its movement
  • Managing and monitoring of allocated budgets via recording of purchased activities, and
  • Providing reports and analysis to monitor the effectiveness of the service performance.

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