One of the most efficient departments operating 24/7 – the engineering section – that takes care old machines and gives them life of 10 to 20 years, is today a company on its own. The new Radiant Hospitality Consultants LLP specializing in cleaning machine care has moved up to become the much-sought-after company by every facility service provider across India. Speaking to Clean India Journal, Pallavi Gawali, Director of Radiant Hospitality Consultants LLP shares the nuts and bolts of the transformation strategy.
Radiant has always had a strong engineering department. How has this department evolved to become a separate profit centre?
The company has a strong skilled workforce that is committed and passionate towards cleaning equipment maintenance.
What are the key factors that encouraged you to bring cleaning equipment back in form?
Over a two-decade-long tenure in the cleaning business, we have gained first-hand experience with the wear and tear a cleaning equipment undergoes, and its impact on the overall financial health of a business. While cleaning organizations excel in managing housekeeping services, there is often a lack of emphasis on equipment maintenance. We firmly believe that well-maintained equipment can endure for more than five years and contribute significantly to profitability.
Furthermore, we’ve noticed a trend where OEMs frequently recommend replacements over repairs. Our expertise lies in prioritizing repair solutions over costly replacements, giving us confidence in our ability to effectively manage equipment maintenance.
Recognizing the pivotal role that cleaning service providers play as the backbone of any organization, we aspire to serve as a robust support system for this sector, aiding them in maintaining optimal cleanliness standards.
Restoring the ‘health’ of cleaning equipment must be challenging
Yes, our experience has been both challenging and rewarding. Typically, when equipment enters our workshop, it’s often in a state of disrepair due to various factors such as wear and tear, mechanical issues, or lack of maintenance. However, through our meticulous diagnostic processes and skilled craftsmanship, we can systematically identify and address the root causes of these issues. The rigorous testing procedures guarantee that each piece of equipment meets our stringent quality standards before being returned to the client. Through our meticulous approach and attention to detail, we strive to reinstate cleaning equipment to a condition that is as good as new, extending its lifespan and maximizing its value for our customers.
What are all the services that you offer?
We offer a comprehensive range of services, including but not limited to:
Equipment Maintenance and Repairs, Component Replacement, Performance Optimization, Preventive Maintenance Programs, Equipment Refurbishment, Technical Support and Consultation, Specialized training programmes, Spare Parts Supply.
Presently, our services extend across Mumbai, Pune, Bangalore, Delhi, Gujarat, and Lucknow, supported by a workforce exceeding 50 professionals. The team consists of skilled technicians, engineers, and support staff committed to delivering exceptional service quality.
Your plans?
Our plans for the future revolve around continuous innovation, expansion of service offerings, and enhancing customer experience. We remain committed to staying at the forefront of technological advancements in the industry and providing support to our valued customers. Also, we want to offer comprehensive training programs to the users in the operation and maintenance of equipment. In short, we aspire to remain committed to upholding the highest standards of quality, integrity, and professionalism in all aspects of our operations.