When voting, both the experts and the business professionals consider the following definition of a Business Superbrand: ‘A Business Superbrand has established the finest reputation in its field. It offers customers significant emotional and/or tangible advantages over its competitors, which customers want and recognise.’ In addition, brands were assessed on the following three counts:
Quality – does the brand represent quality products and services?
Reliability – can the brand be trusted to deliver consistently against its promises and maintain product and service standards at all customer touch points?
Distinction – is the brand not only well known in its sector but suitably differentiated from its competitors? Does it have a personality and values that make it unique within its market place?