When TQM Falls Short…
In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery…
In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery…
With a promise to experience the 3000-year-old history of the city of Benares, now renamed Varanasi, the HPMF 8th Annual Convention and Awards was held at the Gateway Hotel Ganges,…