100 per ‘scent’ customer satisfaction
Everyone knows that first impressions must be the best impressions. So what contributes to a facility user’s first impression of a facility? What they see, of course, and then, what…
Everyone knows that first impressions must be the best impressions. So what contributes to a facility user’s first impression of a facility? What they see, of course, and then, what…
How can the employee on the ground participate in the service provider’s sustainability journey? Tarun Ramrakhiani, CEO, SMS Integrated Facility Services offers many answers. Shifting sands There is a significant…
The Service Level Agreement (SLA) is the beating heart of the client-service provider relationship. It codifies the many expectations of the client in black-and-white, instructs the facility management partner about…
If an SLA has been thoughtfully and carefully designed, there is very little scope for a service provider to incur losses, says Vinay Deshmukh, Executive Director & CEO, Forbes Facility…
The service expectations of a client keeps changing to higher and higher levels, but the prospect of increasing budgets to meet rising costs is always met with silence. Such a…
On paper, an SLA is the best approach for all stakeholders in the FM chain. But as budgets tighten, costs rise and clients struggle to grasp the full picture of…
Angad Rajain, Global CSO & IFM Head, Tenon FM deconstructs the complexities of the ESG framework through the lens of facility management, explains its essence and benefits, and lists down…
One of the fastest growing economies with aspirations to become a $5-trillion economy by 2030, India is gearing up to become the most sought-after destination to do business in. Correspondingly,…
The stage is set. The leading players are ready to take centre stage. All the elements for success have come together. And a global audience is watching. In a sweeping…
Carrying forward the energy of the inaugural day, the second day of Clean India Technology Week 2022 saw Hall Nos 3-5-7 of India Exposition Mart, Greater Noida packed with procurement…