Page 22 - CIJ June 2025-Digital Edition

COVER STORY

With her characteristic frankness, significantly to a hotel’s • Technological Integration:
Meenu wasted no time challenging profitability through cost The advent of AI-powered
the notion that housekeeping is control, budgeting and strategic apps for room inspection
merely a “laborious” or “menial” inventory management of assets and maintenance reporting,
“white-collar job.” Her decisive take? worth millions along with advanced cleaning
“I rather call it a gold-collar job.” • Asset Management: They equipment like wet/dry vacuum
This bold statement gives a vivid are custodians of the hotel’s cleaners and steam cleaners, has
new understanding of modern physical assets, from interiors significantly reduced manual
housekeeping, far removed from and hard floors to sophisticated labour and enhanced efficiency
the outdated images of brooms machinery, ensuring their “Today’s generation is looking
and dustpans. The department has upkeep and longevity for short-term, large gains and want
undergone a dramatic evolution, • Guest Loyalty & Brand to move very fast which is fair
transforming into a sophisticated, Building: Through meticulous enough; even housekeeping has
technologically advanced, and attention to detail and taken up that speed and employees
financially impactful vertical. personalized service, are moving up very fast,” Meenu
While hands-on experience is housekeepers play a key role pointed out. She highlighted that
crucial for understanding the job’s in creating memorable guest
intricacies, it’s a foundational experiences that foster repeat
step, not the entirety of the career. business and brand loyalty
Today’s housekeepers undertake • Specialized Knowledge:
incredibly diverse roles and The role demands expertise
responsibilities -- in textiles, chemistry, and
• Financial Acumen: Modern sustainable practices, signifying
housekeepers are revenue- the scientific and artistic aspects
earning managers, contributing of the job

22 JUNE 2025•Clean India Journal•www.cleanindiajournal.com