Page 21 - CIJ May 2025- Digital Edition

COVER STORY

7. What is the most
underutilised FM technology
today?
FM experts say that although
digitisation is a buzzword, its
usage is still limited to tracking
and documentation. About 83% of
the respondents voted for AI and
automation, saying that it is the
most underutilised technology in
FM. Workforce management and
sustainability tools followed.
The future of FM lies in
automation. But at present,
FM is more focused on energy
management and preventive
maintenance. AI and robotics will
follow, once the facility reaches a
level of standardised quality and
compliance.

8. What is the biggest barrier to
FM tech implementation?
Over 91% of the respondents said
that budget is the biggest hurdle in
adopting FM technology. Shortage
of skilled manpower and resistance
to change are also factors.
According to industry leaders,
FM tech takes a backseat because
of the capital cost involved and
the difficulty in integrating it with
existing systems. Moreover, most FM
companies are not comfortable with
data sharing and open platforms and
worry about breach of information.
There is also a lack of understanding
of ROI. Some FM software solutions
are now available on SaaS platforms
and OPEX models, which can bring
down costs.

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