Page 67 - CIJ May 2025- Digital Edition
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MAKING A POINT






                    home. In the IKW Study “So       system that is constructive   6.   Leadership: The
                    putzt Deutschland” (2022), 78    and forward-looking is vital,   professional, communication
                    per cent of individuals reported   a lack of defined quality   and leadership skills of
                    feeling relaxed after cleaning.  leads to uncertainty and      cleaning managers are
                      This raises an intriguing      mental strain.                crucial, as cleaning staff
                    question: why does cleaning as   3.   Feedback on work: Everyone   often consists of a high
                    a job tend to create stress, while   desires feedback on their   turnover of workers.
                    cleaning at home generally       performance to understand     However, stable leaders with
                    relieves it? The activities      what they are doing well and   good skills are a key asset
                    performed in both contexts -     what needs improvement. In    for the company, making
                    such as dusting, mopping floors   cleaning, when everything    comprehensive training for
                    and cleaning toilets - are quite   is clean, it often goes     supervisors a critical issue
                    similar. Yet research shows the   unnoticed, whereas only the
                    same actions can have different   negatives are highlighted   The impact of clean
                    effects on an individual’s       when something is amiss,   spaces on mental
                    mental health depending on the   usually through criticism. A
                    environment.                     clear and consistent feedback   health
                                                     system should highlight      Working and studying in clean
                    So, what can be done to          positives as well, including   environments is associated with
                    ensure that workplace            areas where cleaning may be   reduced stress, greater efficiency
                    cleaning supports mental         excessive.                 and improved health, as
                    well-being?                                                 supported by numerous studies.
                    1.   Skills of cleaning staff:   4.   Sufficient time for cleaning:   Henry Ford, a well-known
                                                     Cleaning services face
                       Individuals who feel like     intense competition, often   innovator in production system
                       professionals in their field   cleaning staff are assigned   quality culture and healthcare
                       are often more motivated and                             services, emphasised that a clean
                       inspired. Studies indicate that   overly large areas to clean   environment helps reduce waste
                       trained cleaners tend to work   or not enough consideration   and increase efficiency. His
                       more effectively, achieving   is given to reasonable     legendary saying: “If we do that
                       cleanliness in less time and   workloads. This can lead   which is before us to do in the
                       appreciating the results of   to inefficiencies and stress,   best way that we know, that is, if
                       their efforts. Professional   as the expected results are   we faithfully try to serve, we do
                       training is essential to create   difficult to achieve.  not have to worry much about
                       behavioural and cognitive   5.   Appropriate guidance:   anything else. The future has
                       shifts that enhance efficient   Cleaning staff come from   a way of taking care of itself,”
                       cleaning.                     varied backgrounds and     embodies the significance of
                    2.   A shared understanding of   possess different skill sets.   cleanliness.
                       cleanliness: Establishing     Appropriate guidance         Thus, it is important
                       a common understanding        from their immediate       to consider what level of
                       of what cleanliness means     supervisors is critical.
                       among all parties -- clients,   Cleaning supervisors must   cleanliness is needed in this
                       service providers and         have adequate knowledge    context. A critical question to
                       cleaning staff - is crucial.   of cleaning technical skills,   ask is the potential harm caused
                       Moreover, the cleaning        as well as leadership and   when this cleaning quality level
                       staff has been trained in a   communication abilities.   is not met. Understanding the
                       way that enables them to      A supervisor’s competence   investment in cleaning as a vital
                       perform cleaning according    can significantly affect both   resource allows for a clearer
                       to the agreed quality levels.   their stress levels and those   perspective on the importance
                       Clear definitions of quality   of their subordinates. Thus,   of cleanliness. The key is to
                       levels should be outlined     proper training for cleaning   identify all dirt and remove dirt
                       in contracts and quality      supervisors is one of the   effectively to achieve the need-
                       assessments should be made    key factors in improving   based cleanliness.
                       periodically. A feedback      workplace mental health.   -- ECJ



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