There have been revolutionary changes to the approach, application and adminstration of facility management operations across segments. Besides skilled manpower, there is a transition from partial or no manual intervention to digitalisation, automation, mechanisation and of course, robotics.
While robotics is yet to make its importance felt, mechanisation & automation has taken off with the deployment of latest equipment and IoT based solutions. However, is everything that FM requires available effortlessly. Probably not.
Next generation equipment are AI- and IoT-enabled that minimises errors, provides quality results and more over is customised to suit various applications. At a time when there is a shortage of skilled manpower, intelligent mechanisation and automation is the way forward.
Automation again needs customisation for each facility and each department of operations.
These and many more points have been highlighted by top FM service providers in a brief survey conducted by Clean India Journal.
Speaking to Rajesh Shetty, Managing Director, Real Estate Management Services, Colliers India; Sathish Rajendren, COO-India, Facilities & Asset Management Services-Knight Frank India Pvt. Ltd; and Jayshri Salunkhe, Head of Cleaning Product Performance-ISS India go candid on what is available, what should be made available and what they want to stay ahead in service delivery and ultimate customer experience.
1) Customising to Customer’s Needs