The secrets of building customer loyalty
How does one of the world’s largest suppliers of cleaning equipment and chemicals maintain its position as a preferred brand? Mahesh Naik, Customer Service Lead, Diversey India offers a look…
How does one of the world’s largest suppliers of cleaning equipment and chemicals maintain its position as a preferred brand? Mahesh Naik, Customer Service Lead, Diversey India offers a look…
Long-term contracts, contract extensions and easy contract renewals are every service provider’s dream. Instead of relying on the whims of a client, there are many proactive steps that a service…
When the property developer is also the facility manager, FM becomes a matter of looking after one’s own. Balaji N, Associate Vice President, Head of Facility Maintenance, Sobha Ltd –…
At the alarming rate at which India is urbanising, public toilets are unable to keep pace with the change. Both their numbers and maintenance leave much to be desired. Urban…
This is the testimony of a mid-sized FM service provider, who has burnt his fingers in the past by vying for property management clients: “We spent one year negotiating with…