Clean India Journal - Editor

How AI is Reshaping FM

Artificial intelligence, or simply AI, is the new business buzzword. It’s hard to go even a few hours without hearing the term — from commercials on TV, to billboards, and…

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When TQM Falls Short…

In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery…

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