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Indian Hospitality:The Shifting Equation

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“The supply of ‘Margarita, The Benjamin’ with a composition of a special Cuvee of Grand Marnier… finished with Louis XIII Cognac… is limited, but the demand is getting up. Let’s have some tequila shots instead!” – were the words of a hospitality consultant explaining the shift towards the fertile markets of Tier II cities to keep up the demand. While the hospitality business is moving to Tier II cities to tap the growing demand, better connectivity & infrastructure, advent of MNCs and rising lifestyle of middle class in Tier II & III cities have opened new markets not only for hotel chain operators but also for the cleaning industry. Suprita Anupam explores…

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Rag pickers’ dream

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Can a city survive without its garbage collectors, especially the barely visible workforce of women ragpickers? Women ragpickers labour from dawn to dusk everyday collecting and segregating garbage to sell recyclable items. Wonder what they earn for this back-breaking work? Do they have any dreams for their future?

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Outsourcing Housekeeping in Hotels : Balancing the Act

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Facility services in the recent past has turned complex with changing patterns of service deliverable be it in maintenance management, vendor management or worker management. The hospitality industry, one of the largest businesses with optimum service level requirements has retained housekeeping amid its core activities instead of outsourcing. In an exclusive group discussion organised by Clean India Journal, Executive Housekeepers & housekeeping experts discuss the changing trends in hospitality industry, the expanding role of housekeeping and the
way forward.

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