Facility Management

When TQM Falls Short…

In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery…

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Complexities of Carpet Cleaning

Hospitality, corporates, guest houses, IT houses, and many others have carpet flooring essentially to add to the ambiance of the interior. Carpets have remained a symbol of luxury but require…

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