Page 42 - Clean India Journal - August 2023 Digital Edition

Service MatterS

kickoff meeting with a client, where
the transition team is introduced,
and commitments made by the sales Client dashboard
team are conveyed to the operations • Financials: Budget vs actuals for energy costs, water costs etc.
team so that everyone is on the • AMC tracking: AMC due/completed.
same page. We design a transition
calendar – for a period of 30 to 60 • Risk and compliance management: Building or elevator licences up
days – depending on the size and for renewal
complexity of the contract. • Month-on-month/year-on-year spends/savings: Each location
Since we have offices across head has data for that location, and the head of administration in
all client locations, there is also a Bangalore has access to data from all locations.
back-end team present at each site,
which liaises with the client at the
local level. There are daily reviews We have contracts with our emergency response team present
with the client, and a mobilisation suppliers at an organisational in the respective location. We can
and transition tracker is monitored. level. When a client chooses IFM, promise a response time of 25
In this case, the transition period economies of scale come in, and minutes for every client location.
lasted for about 45 days, during we are able to obtain best pricing By relying on this technology, we
which SOPs were set up, processes in terms of volumes, the benefits of were able to cut costs by 30-40%.
were in place and the right which we pass on to the client.
technology was procured. At the By introducing access control and
end of this period, we had a sign-off Man-tech solutions increasing the number of CCTV
meeting with the client, deeming Before we came in, each client cameras (with a control room at
the transition complete; that is site needed 24x7 manual guarding, the client’s location), we were able
when the operations team took over with two guards working 12-hour to reduce the number of guards
completely. shifts, although offices are open needed for patrolling.
only from 9 am to 7 pm. After
Long-term contract discussion with the client about IoT solutions

We have entered into a long-term which offices were non-critical, For the washrooms, each one
contract of 3+2 years with this we withdrew security guards from needed to be cleaned every half
client. We gave them a glide path those offices for the night shift, and an hour or one hour, for which
savings model where if the cost for replaced them with a remote alarm
Year 1 is x, the cost for Year 2 is x monitoring system. dedicated manpower was needed.
minus y, Year 3 is x minus z and so This system raises alarms in Instead, we installed a smart
on; this offers progressive savings. case of any tampering, intrusion, washroom system to calculate
We also introduced digitisation and smoke, fire or other contingencies. footfalls in each washroom, and
technology to improve efficiency Our command centre in New Delhi channel resources for cleaning only
and increase productivity. monitors these, and alerts the as and when needed.

AUGUST 2023•Clean India Journal
42 www.cleanindiajournal.com