Page 40 - Clean India Journal - August 2023 Digital Edition

Service MatterS

Case study
Consistent service delivery from

Kerala to Kashmir

What does it take to service different facilities – ranging from giant
corporate offices to tiny provincial sales offices – of a single client

across 55 locations? Nilesh Kanakraj, Senior Vice President, OneSIS
breaks down his organisation’s approach with a real-life example.

Delivering supplies to far flung
Client needs this across locations. We brought in areas is not as easy as fulfilling
a key account manager who would
The client used to work with be able to manage their account, the requirements of Tier I city
multiple service providers for and introduced technology which clients. Our supply chain is strong
multiple services across multiple made reporting more system- enough to ensure that the services
locations, and was looking for a dependent rather than people- we deliver in Jammu are of the
single service provider able to offer dependent. same level as what we deliver in
multiple services at all locations. Apart from the corporate office Bangalore.
With offices across the country,
we were able to offer not only in Bangalore, most of the other Seamless transition
facilities were smaller offices of
the services that they wanted, but up to 2,000 square feet. Some of
also additional ones like AMC these facilities had just one or two Whenever we take on a client, a
management. FM personnel; absenteeism could dedicated transition team – which is
a back office team – takes the lead.
They also wanted better account result in loss of business continuity. Each client will have a dedicated
management, governance and With 330 offices across India, we transition SPOC, HR resource,
compliance, and sought someone put backup plans in place to ensure training resource etc. Soon after
who had the bandwidth to deliver there is never any service lapse. the contract is signed, we have a

AUGUST 2023•Clean India Journal
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