Page 26 - CIJ July 2024 Digital Edition

INDUSTRY TALK

TCFM Bridging Gaps between

Client Expectations

& Service Delivery

Spanning across diverse segments, including commercial, residential, hospitality,
healthcare, and beyond, Technique Control Facility Management Pvt. Ltd (TCFM)
strives to ensure seamless operations across sites. With a workforce exceeding
12,000 professionals and presence across 11 States, TCFM manages over 110
million square feet of prime real estate. Keerthana Sundar, Special Correspondent,
Clean India Journal, interacts with Ashwini Walawalkar, CEO, TCFM to gain
insights into her journey thus far and future plans to catapult TCFM to new heights.

ith a career management, the core remains In the dynamic landscape of
spanning the same: maintaining client the FM industry, continuous
over three properties while they concentrate learning and adaptability are
decades, on their primary operations. guiding principles. There is no
WAshwini’s However, bridging the gap fixed formula for success; rather,
professional journey began in between client expectations it evolves through experience,
1992 in the hospitality industry. and actual service delivery is including both successes and
Transitioning into facility challenging, especially when setbacks.
management at a time when terms dealing with a workforce that To excel is not merely a goal
like IFM and FM industry were may lack adequate skills. but a commitment to deliver the
yet to be established, the focus Meeting client standards has best in every role. This mantra
was on outsourcing and contract always been demanding, yet the encapsulates Ashwini’s approach
housekeeping. There has been journey, though tough, has proven to success, resonating deeply with
continuous learning thereafter. immensely rewarding thus far. the core values of her current
In the service industry, A deep dive into core beliefs, organization. These values
whether in hospitality or facility strategies, policies and mantra. emphasize:

JULY 2024•Clean India Journal
26 www.cleanindiajournal.com