Page 27 - CIJ July 2024 Digital Edition

INDUSTRY TALK

1. People-centric Approach: This emphasis on cleaning and
industry thrives on human maintenance surged post-Covid,
capital — it is the greatest where hygiene emerged as a winner
asset. It is crucial to continually and the employees as hygiene
upskill and empower warriors. This transformation has
the workforce to deliver elevated these services from basic
exceptional service, recognizing necessities to integral components
that success hinges on their of the FM industry.
expertise and dedication. Today, alongside traditional
2. Relationship Focus: Central to services, technology integration has
the operations is building strong become crucial. Sustainability also
client relationships. Working on plays a pivotal role, with a growing
client premises underlines the focus on environmental-friendly
importance of understanding their practices and client initiatives
needs and ensuring mutual trust. towards sustainability. This shift
3. Simplicity in Operations: The aligns closely with organizational
business thrives on clarity and growth ambitions, underlining the
efficiency. All responsibilities importance of nurturing employees FM SERVICES ARE
on client properties are through training and upskilling PEOPLE- CENTRIC. IT IS
managed with integrity and initiatives. IMPORTANT TO UPSKILL,
professionalism, thereby UPGRADE AND RETAIN
safeguarding their brand Recognizing the need for OUR TASK FORCE WHICH
reputation. comprehensive training in IS QUITE CHALLENGING.”
4. Diversity and Inclusion: As a technological proficiency, TCFM
woman in a traditionally male- has established TCFM Gurukul, Ashwini Walawalkar
dominated industry, Ashwini which are training studios spread
advocates for diversity and across five major cities. These
inclusion initiatives. Promoting facilities continually upgrade the
gender equality not only workforce and are affiliated with
enriches the workforce but the National Skill Council, ensuring
also aligns with today’s clients’ alignment with government
progressive agendas. standards and requirements.
For TCFM, success hinges on
Plans for TCFM as CEO integrating technology, promoting
and the present market sustainability, and fostering
scenario. diversity and inclusion. These
pillars not only support the growth
Previously, the market was strategy but also enhance capability
centered on outsourcing. The to meet ever-evolving client needs.

Clean India Journal•JULY 2024 27
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