Page 44 - CIJ Sept 2024 - Digital Edition

COVER STORY- IHS REPORT 2024

professional life. Narrating her
own personal experience, she
went on to explain the elements
of Emotional Intelligence and
their role in Leadership. Self-
awareness, self regulation, social
awareness, empathizing with
team members and relationship
management are among the major
skills in developing the ability
to understand and recognize and
manage one’s own emotions as
well as emotions of others. The
key word that sums it all up is
Empathy.
SJ Enterprises LLP

Experiences to enhance business, International Housekeepers
having a session titled, Summit 2024, Aakash Dharamsey
‘Impression Mastery! – Director, ADD Laundry
Elevating Personal Concepts and a pioneer in the field
Presence,’ provided of Laundy across India, focussed
a quick guideline to on “Automation in Laundry”. By
making a positive first integrating AI-driven systems,
impression. Monica robotic handling, and smart
Jain – Principal Seth M washing solutions, operations can
R Jaipuria School and achieve significant improvements
International Etiquette in speed, cost savings, and quality
and Protocol Consultant control. These technologies not
conducted an interactive only optimize processes but
session citing relevant also ensure consistency, which
is crucial for maintaining high
examples from the industry. standards, particularly in large-
Participating as a speaker scale operations like hotels and
and Q&A panel member at the hospitals.
The Talk Show was summed
up by Dhammike Dasanayake –
Founder and Member of Advisory
Board, Sri Lanka Housekeepers
Association…clearly the future
of housekeeping seeks bespoke
solutions in Automation and
Mechanization but the core
of operations is dependent on
people. For this reason, every
Housekeeper must develop their
Emotional Quotient to enhance
the leadership of the team.
They say that you never get
a second chance to make a first
impression. In a people -oriented
industry which relies on Client

SEPTEMBER 2024•Clean India Journal
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