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COVER STORY- IHS REPORT 2024






              A key aspect of the talk was the
            role of automation in promoting
            sustainability. Automated systems
            are capable of precisely managing
            water and energy consumption,
            thus reducing waste and supporting
            environmental goals. This aligns with
            the industry’s growing commitment
            to greener practices which is an
            increasingly important factor in
            today’s market.
              Saman Udugama - Accommodation
            and Quality Assurance Manager,
            The Grand Hotel, Nuwara Eliya, Sri
            Lanka presented a learning session to                                                  Ecolab
            an international audience on a crucial
            topic: ‘Implementation of the CPC   explained and guidance was provided
            Method to Extend the Useful Life of   on alternative methods, such as
            Linen’ — a pressing challenge for   wet cleaning, that might be
            housekeepers and laundry managers   suitable for certain fabrics.
            globally.                           Another popular topic
              The CPC method is Saman’s       was the pre-treatment
            brainchild which encompasses      of laundry stains and
            Control, Process and Coaching.    odours. Best practices
            This holistic approach has been   were shared for
            implemented by several hotels     addressing common
            across Sri Lanka. The presentation   stains, emphasizing
            covered the essential aspects of linen   the importance of
            management. These included selection   timely treatment and
            and care of linen.                the use of appropriate
              Likewise, the water quality and the   chemicals to ensure
            drying process play a significant role   effective removal without
            in turning out spotlessly clean linen.   damaging fabrics.
            Taking into consideration that the                                       Avril Sule, Hospitality Expert
            linen is likely to come in contact with
            various surfaces, an intense training
            on stain management is required… it
            is necessary to identify the stain and
            not follow the one treatment for all
            approach.
              The Q&A session provided an
            opportunity to engage directly with
            the audience from Abu Dhabi, Dubai,
            Kuwait, Maldives, Sri Lanka, Qatar,
            India among others, who raised a
            range of practical questions reflecting
            their day-to-day challenges. One of
            the questions asked was whether
            “dry-clean only” clothes could be
            washed, to which the risks were





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