Page 35 - CIJ June 2025-Digital Edition

FACILITY MANAGEMENT

Veterans in the field agree: “If
your best technician leaves and no
one else knows how the HVAC
system works, your resilience is
compromised.”
This is where HR strategy
intersects with FM resilience.
Workforce development, upskilling,
morale-building, and knowledge
transfer are tools HR brings to the
table to ensure that operations do
not break when people leave, fall
sick, or shift roles.
Empowering staff, recognising
talent, and creating career pathways
also improve retention. When
workers feel valued and trained
to take on higher-skilled work,
they are more likely to stay — and
perform at their best.
As experts put it, “You cannot
build resilient systems without
resilient people. And resilient
people come from a culture of
support, training, and trust.”
Veterans in the field observe critical pillar of it is shaped by This World FM Day, the spotlight
that fear of mistakes holds back Human Resources — people. is rightly on the people who
new recruits. “People hesitate Staff shortages, lack of skilled work behind the scenes to keep
to take ownership because they technicians, and limited succession environments safe, efficient and
fear breaking something,” says planning are pressing challenges in productive. They may not always
an industry expert. But with today’s FM environment. These are be visible, but their impact is
better tools, smart systems and not just operational hurdles — they everywhere.
focused training, these fears can are people issues. And they directly Resilience in action is not just a
be addressed. Workers feel more influence how resilient a facility or theme — it is the daily reality of
confident when they know there is a portfolio can be. Facility Management.
process in place and support
at hand.
Education, empowerment, and
partnership are key. Experts stress
the need to reduce the load of
low-value tasks so that experienced
personnel can focus on higher-
skilled work — the kind that brings
both fulfilment and retention.
When knowledge is concentrated
in just one or two hands, it
creates institutional risk. Building
resilient FM teams means sharing
knowledge, mentoring new talent,
and designing workflows that allow
people to thrive.

While resilience in Facility
Management spans systems,
infrastructure, and processes, one
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