Page 31 - CIJ June 2025-Digital Edition

FACILITY MANAGEMENT

There is the silent, data-driven

transformation sweeping across
India’s facility management landscape. It
is not about replacing people, it is about

empowering them with sensors, AI, and
automation… buildings are beginning
to “think,” “respond,” and, more
interestingly, ‘care’.

Vinod Nair

labour-intensive affair, driven by traditionally governed by fixed fact, restroom feedback scores
experience, instinct and on-ground rosters and subjective decisions. At improved, because cleaning now
hustle. But the new paradigm is ISS India, we approached this with happened when it was needed, not
different. No more clipboards, it the precision of technology. when someone remembered.
is dashboards now. The shift from By combining footfall analytics Then there is the case of space
gut feel to guided analytics is not with AI-powered scheduling, utilisation – often a blind spot for
only streamlining operations but we revolutionised janitorial many organisations.
also enhancing human experience deployment across sprawling At a banking site in Mumbai,
at work. campuses. The result? An 18% IoT sensors revealed that meeting
Consider workforce management reduction in workforce with rooms were booked – but rarely
and cleaning productivity, a space no dip in service standards. In used. Data patterns prompted
us to redesign underused zones
into collaborative spaces. The
change was not just aesthetic. It
paid for itself in four months by
unlocking dormant real estate
value and reducing energy loads.
Sustainability, too, is no longer a
lofty idea – it is a daily, trackable
discipline.
From our command centre in
Mumbai, we monitor energy and
water use across sites in real time.
Abnormal spikes now trigger
instant alerts, allowing our teams
to act before damage is done.
Maintenance has shifted from
reactive firefighting to predictive
care, ensuring longevity and
reliability.
One of the most compelling
narratives comes from a tech
campus, where we deployed
Winnow Vision, an AI-powered
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www.cleanindiajournal.com•Clean India Journal•JUNE 2025