Page 16 - Clean India Journal - August 2023 Digital Edition

ConferenCe report

Group, Makrand Kulkarni, Country
Head – IFM & Mall Services Reliance
Retail Anand Jajoo, CFO & Board
Director, OCS, Deepak Vazirani Director,
Supply Chain, Warehouse & Logistics,
Skechers, Aniket Seth, Vice President –
Operations, SILA and Anoop Sharma,
Senior VP, DTSS, and was moderated by
Mohana M, Editor, Clean India Journal.
The panel dissected the pros and cons
of both the cost plus and outcome-based
models in facility management.
Mohana M steered the panel’s discourse
towards the need for an educated choice
between the different service models. She
underscored the confidence expressed by
the panel in the promise of the outcome-
based model to enhance efficiency and
flexibility, and emphasised that the shift
towards it has already begun.
“Key takeaways include recognising
the specific needs of different customers,
the crucial role of trust and clear
communication, and the need for agreed-
upon standards to measure subjective
outcomes like cleaning effectively”, she
concluded. “We must acknowledge the
potential of the outcome-based model while
highlighting the potential issues in the
cost-plus model. Service Level Agreements
(SLAs) and an emerging ‘on-demand’
model in facility management are also of
importance.”
Diversey Inspiria 2023 underscored
the importance of resource conservation,
innovative product design and operational
resilience in a post-pandemic world. As
we move forward, the insights from the
event will guide the industry in its journey
towards a more sustainable and efficient
future.

CIJ

AUGUST 2023•Clean India Journal
16 www.cleanindiajournal.com