Page 31 - CIJ May 2023 Digital Edition

Focus

Washroom maintenance
Amenities in washrooms are maintained
and adequately stocked at all times. In ladies
washrooms, a sanitary pad dispenser as well as a
mechanism to connect sanitary waste needs to be
installed.
We are mindful about not wasting paper.
However, our customers do expect the same
level of service as in five-star hotels. Hence, we
rely on a combination of paper towels and hand
dryers. We are conscious of the GSM of paper
used. Ladies’ washrooms experience higher
consumption of paper towels.
We have installed sensor-based taps in all
our washrooms, which dispense water for 6-8
seconds only. This way, water is not wasted.
SLAs for washroom hygiene in malls are
unique. Each WC needs to be cleaned, sanitised
and the area made dry and ready for the next
customer after each use.

Fragrancing
If there is an issue with the exhaust system
of the washroom – or if any other issue crops
up – we may take an operational decision to shut
down a part of the area, and use fragrancing. This
is not used continuously.

Air conditioning

Malls usually open their doors at around 11
am. We need to calibrate the indoor temperatures
relative to the outdoor conditions, well in
advance. This is kept between 20-23 C for the
0
thermal comfort of the customer.

Manpower requirements

We need to have dedicated
housekeeping manpower available
before, during and after business hours.
In IT, one person is required to maintain
approx. 9,000 sq ft area for nine hours;
in malls, one person is required for every
3,000 sq ft, along with a proportional
amount of tools and tackles.
This also depends on the size of the
washroom and changes from weekdays
to weekends. On weekends and holidays,
we expect a much higher FM demand.

Clean India Journal•MAY 2023 31
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