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             Checklist for housekeeping across sectors

                  o achieve and maintain high   appropriate cleaning agents    effectively reducing viral
                  standards of stringent post-  •   Understanding the suitable   infections in workplaces
             TCOVID hygiene levels:            types of chemicals and       •   Utilizing the correct uniform,
             •   Comprehension of the right    consumables                     protective clothing, and
               methodology and standard     •   Understanding and using the    equipment is necessary to
               operating procedures is vital   right set of machines is vital  minimise contamination levels
             •   Knowledge of the appropriate                               •   Understanding the Material Safety
               tools and equipment to be used   •   Housekeeping staff must    Data Sheet (MSDS) is essential
             •   Recognising the characteristics   undergo specific training   for supervising housekeeping
                                               modules tailored to their tasks
               of each cleaning surface is                                     operations and addressing any
               crucial, distinguishing between   •   Ensuring hygiene through   accidents effectively
               wood, carpet, steel, and        usage of appropriate sanitizers
               other materials to apply the    and chemicals is critical for   -- Imran Khan



                                            Training and Skill          keep pace with regulatory
                                              Development               changes and best practices.
                                                                        Certifications in green cleaning
                                                  “Effective training   or specialised cleaning
                                                 is vital in harnessing   protocols equip employees
                                                  these technological   with the latest knowledge and
                                                  advancements and      demonstrate commitment to
                                                  staying competitive   quality standards. Continuous
                                                  in the housekeeping   learning programs foster a
                                                  industry. Training    culture of improvement and
                                                  programs now          innovation within cleaning
                                                 emphasize proficiency   teams.
                                                in operating various     In conclusion, the
                                              machine in use.           housekeeping industry is
                                            Employees are trained not   undergoing a transformative
                                          only in using the latest tools   phase driven by technological
                                          but also in troubleshooting   advancements, evolving trends,
                                          common issues, ensuring       and progressive training
                                          uninterrupted service delivery,”
             SPECIALIZED                  says Utsav.                   methods. Embracing robotic
             TRAINING                       Soft skills such as customer   cleaners, IoT integration, and
             PROGRAMS ARE                 interaction and adaptability   eco-friendly practices are
                                                                        essential strategies for staying
             NOW AVAILABLE                are increasingly prioritized.   competitive and meeting client
             TO EQUIP                     Housekeepers are often        expectations. Investing in
             INDIVIDUALS WITH             frontline representatives of a   comprehensive training ensures
             THE KNOWLEDGE                business, directly impacting   that cleaning professionals are
                                          customer satisfaction. Training
             AND EXPERTISE                modules now incorporate       equipped with the skills and
                                                                        knowledge to deliver superior
             NEEDED TO EXCEL              communication skills, cultural   service in diverse environments.
             IN MODERN                    sensitivity, and conflict     As the housekeeping industry
             HOUSEKEEPING                 resolution techniques to      continues to evolve, adapting
             ROLES.”                      enhance service excellence.   to these changes will be key to
                                            Furthermore, ongoing        success in the dynamic world of
             Utsav Gupta                  education is essential to     commercial cleaning.
                                                                                                             CIJ



               AUGUST 2024•Clean India Journal
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