Page 31 - CIJ Aug 2024 - Digital Edition

INNOVATION

informed through social media experience to align with stringent
and other channels. Despite this, hospitality standards. These criteria
ongoing training remains essential to form the foundation for success in
maintain seamless guest experiences driving meaningful outcomes.
and keep pace with evolving guest
expectations. Cleaning Technology
In our approach to cleaning
Addressing Pain Points technology, we prioritize
Introducing new housekeeping diversity and collaboration
practices often faces initial with leading suppliers for
resistance, as people naturally laundry solutions and other key
prefer familiar routines. industry players who keep us
Overcoming such challenges updated on advancements. We also
begin with piloting new ideas and stay informed through publications
providing thorough training to ensure for timely updates and editorials on
understanding and acceptance. It is emerging technologies.
important to acknowledge that we When evaluating new products,
are human, prone to mistakes and we remain proactive. For instance,
complaints. Addressing issues openly when introduced to an enzyme-based COMPREHENSIVE
and learning from mistakes is crucial; drain cleaner by a vendor, we took TRAINING IS KEY; IT
sweeping problems under the carpet the initiative to inquire further and ENSURES OUR TEAM
only leads to lingering issues. understand its potential benefits first- CAN EFFECTIVELY
Keeping a close eye on guest hand. This proactive approach ensures EDUCATE THEMSELVES,
preferences and behaviours is we stay ahead of industry innovations. COLLEAGUES, AND
essential. Regular supervisor check- Moreover, we actively participate GUESTS, WHICH
ins and effective communications in forums such as our local IS PARTICULARLY
with guests staying more than two Housekeepers Association, which IMPORTANT AS
nights ensure their needs are met. includes approximately 150 members INTERNATIONAL
Implementing new technologies in Qatar. Here, we exchange TRAVELLERS MAY HAVE
or processes, such as new cleaning insights and best practices, fostering VARYING LEVELS OF
chemicals or equipment, requires continuous improvement within FAMILIARITY WITH
demonstrating practical benefits our community. Additionally, our NEW TECHNOLOGIES
and gaining team buy-in. Taking the involvement extends to the Asian OR PRACTICES.
time to show practical results builds Housekeepers’ Association, where
confidence and ensures successful members share valuable practices Prabhat Shukla
implementation. spanning from Lebanon to Vietnam,
enriching our knowledge base and
Measuring Metrics operational standards.
As brands, several key components One key lesson I have learned is Furthermore, in today’s dynamic
are prioritized when evaluating the power of simplicity in cleaning workforce, retention is a pressing
any initiative. These include its solutions — often, water alone can challenge. Continuous training is
impact on guest experience, the replace a multitude of chemicals, essential as new team members join,
experience of our colleagues, promoting sustainability and driven by their eagerness to advance
financial returns, and sustainability. efficiency. quickly. Patience and structured
While innovative ICT projects may Another crucial practice is task training programs ensure team
appear promising, prioritizing their breakdown and process optimization. members grasp essential processes,
environmental impact is paramount. By clearly defining steps for each making life easier for all involved.
Additionally, cost-effectiveness is job and providing thorough training,
crucial; any solution must align with teams can excel in tasks ranging By integrating these principles into
the budgetary constraints without from daily cleaning to periodic operational charts and methodologies,
compromising employees’ safety maintenance. Understanding time- housekeeping becomes more efficient
or comfort. Lastly, initiatives must motion studies and focusing on high- and effective, supporting a productive
significantly enhance the guest touch areas, streamlines operations. and harmonious work environment. CIJ

Clean India Journal•AUGUST 2024 31
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