Page 48 - CIJ Aug 2024 - Digital Edition

LEADERSHIP

Effective Leadership in
Seamless Service Delivery

Leadership and strategic vision play crucial roles in shaping
the success of modern housekeeping operations today. As
expectations of guests evolve and operational challenges
grow more complex, effective leadership is indispensable for
ensuring seamless service delivery. Strategic vision, on the
other hand, involves foresight and innovation in deploying
resources, adopting technology and implementing
sustainable practices to enhance efficiency and guest
satisfaction. Keerthana Sundar, Special Correspondent,
Clean India Journal interacts with Pamini Hemaprabha, an
International Hospitality Professional to explore the benefits
of a forward-thinking leadership and clear strategic vision.

Role of Technology manual to digital has streamlined us assess progress and plan ahead,
operations significantly, enabling
ensuring AI remains integral to our
The world is undeniably quicker responses and adherence to operations. Additionally, advocating
moving towards greater standards. for AI courses and ensuring
integration of AI across all levels. compliance with AI training further
Embracing technology is
While housekeeping remains crucial for today’s housekeepers embeds AI into daily practices and
predominantly manual, its essence to leverage AI tools effectively. culture.
lies in the physical effort and the Remaining tech-savvy is essential
personal touch provided. Even as in staying competitive and Progress vs Budget
robots can replace human labour for capitalizing on advancements.
certain tasks, they cannot replicate Continuous learning through Guest feedback is paramount
the warmth and personalised workshops and training ensures for enhancing housekeeping
service that humans offer, such as teams are equipped to utilize new operations. Detailed, granular
smiling at guests while greeting or technologies as they emerge. feedback often yields valuable
anticipating their needs. insights and suggestions that drive
improvements. Leaders must be
The immediate KPIs for a team
Housekeeping thus straddles should focus on AI. It is essential open-minded and responsive,
both physical labour and guest that the management ensures AI capable of advocating for necessary
interaction, constantly aiming innovation and best practices are changes beyond budget constraints.
to enhance the guest experience integrated. This expectation holds Effective negotiation skills are
through personal engagement. them accountable to prioritize AI crucial in persuading stakeholders.
However, AI plays a pivotal role initiatives as a core responsibility, Continuous development of
in simplifying tasks, enhancing not just a side project. Secondly, leadership skills is essential to
efficiency, and managing resources allocating a budget within navigate evolving challenges
effectively. It supports sustainability department budgets for workshops, and technologies. Comfort and
efforts by optimizing water and AI enhancements, and networking complacency hinder progress;
chemical usage. reinforces our commitment to AI leaders must embrace discomfort
Moreover, AI has revolutionized integration. Thirdly, implementing and strive for continual learning.
administrative tasks, automating reward and incentive programs Choosing future leaders wisely is
processes like task sheets, PPM for R&D efforts in AI promotes pivotal in fostering dynamic and
checklists, and service request a culture of innovation and adaptable leadership in the ever-
management. This shift from recognition. Regular briefings help evolving hospitality landscape.

AUGUST 2024•Clean India Journal
48 www.cleanindiajournal.com