Page 50 - CIJ Aug 2024 - Digital Edition

LEADERSHIP

Ultimately, fostering awareness and ensure collaboration across
and embracing technological departments. Additionally,
advancements are pivotal in workshops should involve key
transforming housekeeping into a divisions like housekeeping,
respected and financially supported engineering, and finance to enhance
organ of hospitality operations. understanding and alignment on
goals and budgets. Regular team
Balancing outsourced & building at the HOD and executive
in-house staff levels further strengthens unity
Ensuring quality in housekeeping and collective success within the
organization. These practices are
hinges on staff selection, essential to integrate and optimize
emphasising specific skills and our efforts across all functions.
backgrounds. Increasingly,
outsourcing agencies are playing Metrics for Success
a pivotal role, often providing
enhanced service levels compared to Guest feedback, employee
earlier standards. feedback, TripAdvisor ratings,
The distinction between in-house social media cleanliness scores,
and outsourced housekeeping should and audits are critical metrics for
not be stark; typically, a 70-30 split success in hospitality. However,
is observed, demonstrating a blend achieving and maintaining high
that accommodates both models. scores also requires regular review
Regardless of employment type, all of internal expectations, vision,
individuals represent the organization targets, and KPIs. These must be
and should meet uniform revisited monthly to track progress
expectations of performance. effectively. Equally important are
consistent action plans for hiring
Usually, outsourced roles may top talent, retaining employees,
receive lower compensation. A fair and maintaining robust reward
and equitable approach to maintain and recognition systems. These
quality across all staff categories interconnected elements collectively
must be enforced. Leadership drive consistent performance and
must advocate for parity to uphold success in the industry.
consistent standards, regardless of
staffing source. Future trends
Ultimately, the balance between
in-house and outsourced staff varies AI workshops will accelerate,
by organizational scale and need, but playing a pivotal role in
adherence to uniform performance transforming the industry. Talent
standards should be critical in driving retention is crucial for fostering
housekeeping excellence, irrespective a passion for housekeeping and
of employment arrangement. enhancing salesmanship. Expect
trends to include increased
Interdepartmental workshops, digital presence, and
recognition through rewards,
Interaction podcasts, and awareness campaigns.

Implementing best practices in Housekeeping has evolved
an organization is critical. This significantly, extending beyond
includes daily huddles, regular hotels to include ships, malls,
team buildings, and fostering a tourism, and more. Moving forward,
strong teamwork culture, which the perception of housekeeping will
hinges on effective management. It continue to shift towards innovation
is important to involve department and personalized service, moving
heads in monthly meetings to away from traditional cleaning roles
gather insights on housekeeping towards roles as curators of spaces. CIJ

AUGUST 2024•Clean India Journal
50 www.cleanindiajournal.com