Page 30 - CIJ Feb 2024 Digital Edition

Focus

Debtosh Chatterjee, CEO,
Chatterjee Cleaning Arts Services Ltd

Supplier perspective Previously digitisation was given
prominence but now such IT
on the innovations & applications are available widely.
products in demand Service providers will not find

Not expecting any major greenfield business from IT, Malls
and BFSI (one of the largest
innovation as such. There could be customer bases) as nothing much
some improvisation in packages. is going to add up in these sectors.
We could expect a smaller chemical The business from the industry
pack size as workplaces are getting segment will be robust and the
smaller. smaller size services would gain
Traditional markets such as IT, more prominence in this market.
Malls and BFSI market share will The biggest challenge for
remain same if not reduce. However, service provider would be cater to
a lot of new segments are likely to this new trend in the near future.
come up. Religious tourism would Customers will go for on-demand
be the flavour of the season. We can services rather than annual standards of processes and practices
expect demand growing in places like contracts. Multi-skilled labour would in the Tier II and III cities would be
Ayodhya and Varanasi. be in demand. similar to the expectations of Tier I
Cleaning tools will see more Geography wise service provider cities. Providing similar customer
‘Indianised’ versions. would look for business beyond top experience would still be a major
tire cities. Due to election year, there challenge.
is a big expectation of higher raise
Service providers’ of wages by the central government. Demand for products and

perspective on the Resultantly, cost of manpower is solutions specific for 2024
likely to go up.
processes and changes Products and solutions would be
that is required End-users’ challenges, targeted for smaller consumption for
From the service provider’s requirements and small size properties. This will also
require investment for on demand
perspective, the biggest challenge customer requirements and logistics
would be to adapt a situation where practices for supply of small quantities of tools
differentiation made between service Not much to add from the end and equipment.
providers, would be minimised. user perspective. However, the

Isha Sagar, Key Account Manager India,
Essity Hygiene & Health AB

We see a stronger focus on According to research
reducing their carbon footprint conducted by Essity, 78% of
in the commercial segment employees want their employer
across their consumption and to do more to create an eco-
operations. Thus, driving a friendly office. With the launch
demand for products with a of our Carbon Neutral dispensers
in all major categories, Essity is
positive sustainable impact. geared up to provide a positive
Consumers prefer businesses sustainable impact to our valued
with the right environmental and customers while maintaining the
social credentials, and buying highest level of hygiene with
trends are increasingly being our certified paper and skincare
CIJ
driven by conscious consumers. range. CIJ

FEBRUARY 2024•Clean India Journal
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