Page 34 - CIJ Feb 2024 Digital Edition

Industry talk

Fostering Client-FM Partnership

Changes like integration of technology, and utilization, adaptation
to advanced buildings and flexible delivery models represent
opportunities for FM companies to enhance service offerings,
improve client satisfaction, and stay competitive in an evolving
landscape, states Ashwini Walawalkar, Country Head, TCFM

In 2024, our goals at Technique
How much will the impact complaint resolution TAT to Control Facility Management are
of AI & automation, preventive maintenance schedules, strategic, reflecting industry trends
relied on a unified tool deployed
predictive maintenance, across the region. This tool and client expectations. While our
net zero, sustainability facilitated real-time data extraction, larger goal is to employ a workforce
influence clients at the enabling performance dashboards of 25,000 people across the country.
We aim to achieve the following:
at leadership levels for both the
SLA stage or thereafter? client and FM company. Quarterly • Market Penetration and Brand
The integration of AI is crucial SLA scores, based on the tool’s Building: We are focused on
for organizational progress in 2024. data, were utilized to claim variable expanding our market presence
We’re witnessing a significant management fees. This streamlined and enhancing brand visibility.
surge in AI adoption across sectors. approach ensured transparency • Sectoral Expansion:
While net zero and sustainability and accountability, fostering a Strengthening our footprint in
initiatives rely on manual data successful partnership between the key sectors such as Healthcare,
and SME experience, AI-powered client and FM provider. Manufacturing, Corporate,
automation and IoT integration However, amidst technological Pharma, Education, and
may revolutionize FM contract advancements, the role of ground Warehousing.
management. Building automation staff remains pivotal. Skilled • Technology Integration:
has reached saturation, enhancing performers on the ground are Implementing automation to
remote monitoring and predictive essential for executing maintenance streamline processes, enhance
maintenance. When clients or FM tasks, ensuring operational service delivery, and improve
partners adopt automation tools, client experience. Additionally,
SLA elements like complaint efficiency, and promptly addressing we are committed to upskilling
facility needs. Continuous
resolution TAT, preventive our teams to effectively leverage
maintenance adherence, and cost upskilling and support for ground these technologies.
management can be clearly defined. staff parallel technological • Collaboration with the
advancements are crucial for
We have a case study to support achieving performance excellence. Government Agencies:
this. A multinational FM company Establishing partnerships and
secured a contract covering 44 Being a part of TCFM- collaborations with government
facilities in India and over 100 in agencies at a PAN India level to
China and other APAC countries. Embassy Group, what are enhance service offerings and
The entire SLA framework, from your goals set for 2024? market reach.

FEBRUARY 2024•Clean India Journal
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