Page 32 - CIJ Feb 2024 Digital Edition

Industry talk

Smart Play of

Skilled Manpower & Automation

Christopher Blessing, MD, Corporate Aesthetic Refurbishing
Enterprises Pvt Ltd (Caere) gives his views on Automation, AI
and Skilled Manpower that will impact decision making and

contract closures in 2024.

Skilled manpower comes in service areas requiring direct gardening and help desks, are
at a cost. What are the labour participation like security, unlikely to be fully replaced by
automation. These services often
gardening, landscaping and help
changes you foresee desks, quality hinges on fair require human judgment, empathy
in future contracts compensation. Skimping on wages and the ability to respond to
with revised cost and a might breach labour laws and unpredictable situations—qualities
that automation cannot replicate.
complete understanding harm both the service provider’s For example, security personnel
of the principal and the client’s reputations. need to make quick decisions in
employer? Will headcount based emergency situations, gardeners
apply expertise in plant care that
As skilled labour costs rise, services exit from varies with the environment and
there’s a push towards balancing contracts henceforth? help desk staff offer personalized
this with strategic use of customer service. In these
automation, such as selective Headcount-based services, instances, automation might
cleaning machines. However, particularly in areas like security, assist but cannot fully take over
the human aspect, ensuring these
roles remain essential despite
technological advancements.

No doubt, AI is a new
fascination across
segments. Is the Indian
cleaning horizon
prepared for such
investments?

While there are challenges to
overcome, there is also significant
potential for AI to revolutionize
the Indian cleaning industry,
from robotic cleaning devices to
AI-driven management systems
for efficiency and sustainability.
The key to harnessing this
potential will be a coordinated
effort involving infrastructure
development, training and
education, regulatory support and
fostering a culture of innovation.

FEBRUARY 2024•Clean India Journal
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