Page 21 - CIJ May 2024 Digital Edition

COVER STORY

elevates the resident experience but Luxury often comes
also distinguishes the ultra-luxury
community as a pinnacle of luxury with a high level of
living. attention to detail.
How does the facility IN LUXURY COMMUNITIES,
Personalization is the FACILITY MANAGEMENT
key in luxury services… management team meet TEAMS ARE PIVOTAL IN
high standards of service UPHOLDING THE HIGHEST
To ensure that services meet the quality? STANDARDS OF SERVICE
unique preferences and expectations
of each resident in a luxury In luxury communities, facility EXCELLENCE. THROUGH
community, a highly personalised management teams receive EXTENSIVE TRAINING,
approach is essential. This involves extensive training. They familiarise THEY FAMILIARISE
conducting comprehensive themselves with the residents’ THEMSELVES WITH THE
assessments to understand unique needs and adhere to strict RESIDENTS’ UNIQUE NEEDS
individual preferences and creating protocols to ensure consistency. AND ADHERE TO STRICT
detailed profiles for each resident. Meticulous attention to detail is a PROTOCOLS TO ENSURE
Regular communication via various cornerstone, with teams carefully CONSISTENCY.
channels allows for gathering inspecting and maintaining every
feedback and keeping residents aspect of the property. Quality
informed. Service offerings should control measures, including regular
be customised to align with inspections and audits, monitor
residents’ needs, with dedicated service delivery to exceed standards
concierge services available for consistently. Prompt responses to The next-gen ultra-luxury
personalised requests. concerns ensure swift resolution, gated communities will redefine
supported by continuous training
Utilising data analytics enables to stay updated on industry trends. luxury living with sustainable
tracking of preferences and Partnerships with trusted vendors design, including green materials
and renewable energy. Wellness
feedback for targeted service guarantee top-notch products and amenities will feature holistic
delivery, while occasional services, while resident feedback centres and advanced tech like
surprises add delight to the drives ongoing improvement AI concierge services. Residents
resident experience. Continuous initiatives. will enjoy exclusive experiences
improvement based on feedback like private concerts and gourmet
and changing preferences ensures What new developments events. Security will be top-
that services remain relevant and or services do you see notch with biometric access and
appealing over time, ultimately AI surveillance. Sustainable
fostering long-term satisfaction and becoming essential in transportation options like electric
loyalty among residents. future? vehicle stations will be available.

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