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                                               mechanised maintenance
                                               methods, which require
                                               trained handlers. Costs have
                                               increased significantly over
                                               the last two to three years,
                                               about tenfold since before
                                               Covid. Customers are asking
                                               for mechanised methods to
                                               cut down on costs.
                                                 The challenge is getting
                                               trained employees, who
                                               demand higher salaries
                                               after internal training. Our
                                               attrition rate is about 10 per
                                               cent, usually due to personal
                                               reasons. Client requirements
                                               are constantly changing; for
                                               example, showrooms require        WHILE EVERYONE
                                               frequent floor polishing due to    UNDERSTANDS
                                               high footfall, while in hotels,   ROBOTICS, PRICE
                                               footfall is lower. Clients          IS ONE OF THE
                                               often ask for airport standard   FACTORS DELAYING
                                               restrooms with dedicated staff
                                               to keep them dry. We educate      THE PROGRESS OF
                                               clients on the cost implications   IMPLEMENTING ITS
                                               of maintaining such standards.     USE IN SERVICES
                                               We use local green products,     ACROSS SEGMENTS
                                               and when clients insist on
                                               specific brands, we arrange for     Bikram Chadda
                                               those as well.”

                                               Robotics in the Indian
                                               market
                                                 The universal interest around
                                               the world about the drivers, are   picture,” explains Manoj.
                                               very different. High labour rates,   Critical infrastructures
                                               it is more about availability   like the Aviation also require
                                               of labour and low about the   robotics. India is coming up
                                               consistency of cleaning systems.   with 25 to 50 new airports in
                                               How does robotics fit in the   the next couple of years. India
                                               Indian market?                has already privatised almost
                                                 “Speaking broadly, of the   16 airports and every year
                                               various segments in India where   seven airports are going to be
                                               robotics is playing and will play   privatised. This opens the doors
                                               a major role are Data Centres   to service providers to enter
                                               and Aviation. Service providers   into the aviation sector where
                                               are catering to small, medium to   robotics will play a major role
                                               large size data centres anywhere   in automation and reduced
                                               from 2 to 200 megawatt. These   human intervention.”
                                               data centres require specific   Bikram Chadha opines
                                               cleaning and do not have much   that “At the same time, India
                                               human intervention and do not   has a cheaper labour force.
                                               depend upon people. Here is   Comparatively, the cost to
                                               where robotics come into the   acquire such equipment


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