Page 26 - CIJ Nov 2024 Digital Edition

FOCUS

combinations over the years, we services,” Manoj explains. “For “We have also implemented
have found much traction and hard services, to clients such comprehensive training programs
increased client interest in 2024. as in the Data Centre industry, for janitors and supervisors,
Clients have started to accept these the challenge is that they don’t utilizing mobile apps for task
concepts as a value addition and accept an engineer if they aren’t assignments, digital checklists
this has given OCS better margins. from a Data Centre background. for quality assurance, and online
We moved from single-digit The Indian Data Centre market learning modules to enhance their
margins to double-digit margins value will soar from $4.35 billion skills and knowledge.”
by adapting these technologies and in 2021 to a projected $10.09 Manoj also mentioned soft
offering these to our clients.” billion by 2027. OCS India has services: “Janitors and supervisors
Investment in training is created a talent pool by getting our were not using mobile phones or
necessary to adapt and implement existing employees from different digitised ways of using checklists.
industries and putting them through
technology-based solutions by the a crash course to understand the Our training teams convinced them
FM service provider. “OCS offers requirements of data centre clients. about technology, and IT teams
hard and soft implemented these solutions at
People from this talent pool receive
higher salaries, which has the sites. Over time, janitors and
helped us to retain supervisors realised digitalisation
talent and deliver is the future. Clients started to
even better adopt these technologies. We have
service to increased our trained teams, which
clients.” has led to greater productivity
and better service quality. Better
productivity reduces costs and
helps the employees in career
progression. We have around
15,000 employees, operating at
over 1,200 sites across India,
offering a mix of soft services,
technical services, and Integrated
Facility Management services.”
With all the digital technology
support for janitors, who are often
at the lower end of the pay scale,
Manoj believes that changing
employer perceptions is crucial.
“As we adapt these technologies,
janitor salaries remain at minimum
wage. Now, there is a focused way

NOVEMBER 2024•Clean India Journal
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