Page 38 - CIJ May 2025- Digital Edition

FM SPECIAL

AI-driven Solutions for

Increased Productivity

Traditional operational models are being superseded by process-driven solutions powered
by the transformative capabilities of Artificial Intelligence (AI). Keerthana Sundar, Special
Correspondent of Clean India Journal, chats with Atin Tandon, Regional Head Group Facility
Management - AMEA, Syngenta to ascertain the need to migrate towards newer solutions for
increased productivity

acility management has often the system.” The approach also While process optimization
been reactive rather than involves focusing on KPIs to lays the foundation, AI takes
proactive. This approach monitor and improve performance transformation to the next level.
typically involves manual and embracing continuous AI can analyse vast data, identify
Fprocesses, disparate systems improvement based on data patterns, predict trends and
and a reliance on human intuition. and feedback. automate tasks. “Future is AI – big
This has led to inefficiencies, Benefits include enhanced agenda,” Atin asserts.
increased costs and potential lapses efficiency, reduced costs, improved Key AI applications in FM
in service quality. In the past, service quality, better compliance, include predictive maintenance by
due to ignorance of manpower and greater transparency. “It is analysing sensor data to foresee
overlooking some key activities
has led to increase in downtime,” working well. “It is helping us failures and enable proactive
notes Atin. seamlessly support and operate our scheduling. Besides, these it
also enables
business operations.”
These limitations highlight the
urgent need for a streamlined, data-
driven and proactive approach to
facility management, particularly
in a country like India where
maintaining hygiene in diverse and
high-traffic environments is critical.
Adopting process-driven
solutions mark a shift to a
structured and efficient approach.
By defining clear workflows
and standardised procedures,
organisations can strategize their
global operations. This entails
defining core processes and
documenting key FM activities
such as maintenance, cleaning,
security, energy and space
management. This also includes
establishing SOPs to ensure
consistent and quality execution,
implementing workflow automation
using CMMS and IWMS to handle
tasks like scheduling and reporting.
“We are using CMMS to roll out
and manage our IFM plan which
involves creating and tracking
tasks as ‘preventive tickets’ within
38 MAY 2025•Clean India Journal•www.cleanindiajournal.com