Page 39 - CIJ May 2025- Digital Edition

FM SPECIAL

Despite the potential, implementation
challenges do exist – requirement for
skilled personnel, training, high initial
investment, employee resistance to

new systems… Change management &
communications are powerful tools to
tide over these obstacles.”

Atin Tandon

• Optimizing cleaning schedules data foundation AI needs, while people working on site where some
based on occupancy and usage AI enhances these processes are ignoring protocols and the data
patterns with automation and insights. received is not very accurate. This
• Energy management by For example, AI can generate gives rise to the need of minimum
optimizing HVAC and lighting and assign work orders based on manual intervention.” Additionally,
using consumption and predicted failures, matched with data protection and regulatory
occupancy data technician availability and tracked compliance must be ensured.
• Space management to identify in real-time. “With regards to efficiency and
underused spaces and improve Atin notes, “Recent changes productivity; we want to give our
allocations include the way FM teams were clients the latest technology for
“This is aligned to our strategy managing checklists where business operations and enable
for corporate/ commercial offices digital solutions are a big value them with full support through our
where we follow the hybrid addition. The idea is to move to a solutions,” says Atin, outlining
working model by giving more completely process-driven system, the desired outcomes of this
to the team in terms of booking to have minimum disruption from transformation.
desks, booking meeting rooms or a manpower perspective.” The convergence of process
other amenities and integration Despite the potential, optimization and AI is poised to
with other solutions for improved implementation challenges do revolutionize facility management
performance,” affirms Atin. exist. Many facilities lack sensor in India. By embracing data-driven
Additional uses include infrastructure and proper data decisions, automating tasks, and
enhanced security through AI- systems. Accurate and interoperable addressing issues proactively,
powered analytics that detect data is key. Integrating new tools FM professionals can create
anomalies and unauthorized with legacy systems can be costly healthier, efficient, and sustainable
access; intelligent automation and complex. A phased approach is environments.
using robots and chatbots for needed. AI implementation requires “Functional objectives are on
cleaning and waste management; skilled personnel and training is the cards for the next two years.
and improved occupant experience essential. High initial investment Explore various interventions of
through AI platforms that requires clear ROI demonstration. AI in space planning and data
personalize services and gather Employees may resist new systems, strategy. Make it more analytical
feedback. making change management and to help with different trends and
The true power lies in combining communication vital. leverage this data to take more
process-driven solutions with AI. “Challenges are conventional. meaningful decisions,” Atin
Structured processes provide the There is a lot of dependence on concludes.
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