Page 45 - CIJ April 2024 - Digital Edition

INDUSTRY TALK

into high-margin business services. These moves were aimed at operations, we have enhanced
We began by venturing into food not only expanding our service productivity and safety across
services, background verification portfolio but also enhancing our various sectors, particularly in
company, sales enablement margins and market position. By manufacturing.
companies and so on. the early 90s, we had established
Here is a list of our other ourselves across major metro cities Your insights into UDS’
services. Denave offers a and tier-two towns. Today, we future plans and areas
comprehensive range of services operate in over 40 regions, catering of growth?
encompassing sales, channel to diverse industries.
management, and marketing for Looking ahead, we remain
IT/ Tech companies, consumer Can you shed some committed to our strategy of
durables, FMCG, and BFSI light on UDS’ approach diversification and innovation.
industries. These include demand to technology and We will continue to explore new
generation, lead management, segments within the B2B space,
inside sales, database management, innovation, especially in leveraging our expertise and market
digital marketing, sales and retail the context of Facilities presence. Additionally, focus on
analytics, customer outreach, further integrating technology
field force management, and field Management? into our operations to drive
marketing. Matrix Business We have heavily invested in efficiency and enhance customer
Services India Pvt. Ltd is engaged technology to enhance efficiency, experience. Our recent IPO has
in business assurance services and streamline operations, and offer provided us with the resources to
employee background verification. value-added services to our clients. pursue both organic and inorganic
Avon Solutions & Logistics Our focus has been on digitizing growth opportunities, and we are
Pvt. Ltd focuses on mailroom our operations, enabling remote excited about the possibilities that
management and niche logistics management, and leveraging lie ahead. Listing has not only
solutions. Global Flight Handling automation where possible. While provided an exit for minority
Services Pvt. Ltd provides ground we understand the importance of investors but also reinforced our
service support for airlines. Tangy technology, we also recognize the commitment to transparency and
Supply & Solutions Pvt. Ltd need to offer these advancements governance. It is a testament to
deals with procurement, marketing, as part of our service rather than our journey and credibility in the
and trading of cleaning materials, charging customers separately. market.
chemicals, and housekeeping items. This approach ensures that we stay
Stanworth Management Pvt. Ltd ahead in the competitive landscape
specializes in facility management while delivering added value to our
services, particularly in star hotels. clients.
Fusion Foods and Catering Pvt.
Ltd offers corporate and industrial One notable investment
catering services. Washroom is in Peppermint,
Hygiene Concepts Pvt. Ltd manufacturer of
provides washroom sanitizing and robotic cleaning
hygiene solutions. Athena BPO machines. By
offers inbound and outbound call integrating
centre services, back-office support, robotics
business process outsourcing, and into
data processing services. our
Breaking into the market was not
without its challenges. Convincing
businesses to embrace a holistic
approach to facility management
required perseverance. Initially,
businesses were apprehensive about
consolidating all services with one
provider. It took time to establish
trust and showcase the benefits of
integrated FM solutions.

Clean India Journal•APRIL 2024 45
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