Page 51 - CIJ April 2024 - Digital Edition

PEST MANAGEMENT

includes steps on on-boarding service, customers are given
and follow-up. The pre-service a report at the end of every
auditing process serves to service, and this forms the
discuss expectations with the basis of regular feedback
customer and based on his and analysis of pests
inputs, service frequency,
methodology and chemicals to captured during the
be used are firmed up. month, their details,
The various quality standards and a decreasing
adopted by the customer, trend in the curve
including ISO 22000. FSSC of pest activities
22000, and GMP also forms during the period.
the basis for tailoring the Audits are another
service. Pre- and post-service method to monitor
feedback serves to measure effectiveness. Follow-up
the effectiveness of services communication in the form of
delivered. Other tools include
site challenge report and pest- calls, feedback forms using third
sighting log sheet based on party applications, 24x7 helpline K Anand
which root causes of specific and scheduled visits ensure the
pest issues are arrived at. service provider always stays
To monitor the effectiveness in continuous touch with the
of their pest management customer.

Regular communication with
Maintaining Records & involves listening to the clients throughout the pest
customer’s needs, providing clear
Accuracy information, addressing concerns, management process is essential,
Effective communication is and maintaining open lines of he opines. Providing updates on
essential for providing high- communication throughout the the progress of treatment, any
quality pest management entire process, says Premkumar. changes in the situation, and
services and ensuring client Pest management professionals addressing issues promptly helps
satisfaction and retention. It must effectively communicate the reassure clients and demonstrates
services they offer, including the professionalism. While customers
methods they use, the potential may have concerns about the
outcomes, timeline for pest safety of pest control methods,
eradication, potential for the impact on their health or the
re-infestation and any environment, or the effectiveness of
associated costs. This the treatment, the pest management
helps clients manage professionals must address them
expectations and builds with accurate information and
trust in the service reassure clients about the safety and
provider. He cites efficacy of their services.
informing customers Maintaining clear and accurate
about pest behaviour, records of communication
preventive measures, with clients, including service
and information on agreements, treatment plans, and
Premkumar S maintaining a pest-free any follow-up recommendations,
environment as helping is essential for accountability and
them take proactive ensuring that both parties are on
steps to prevent future the same page. A regular feedback
infestations. mechanism must also be in place
to improve service delivery, he said. CIJ

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