Refund and Cancellation Policy
This page explains how to cancel a subscription to Clean India Journal and what is refunded when you do. It sits alongside our Terms and Conditions and our Delivery and Shipping Policy.
All refund and cancellation queries come to us, not to Razorpay. Write to marketing@cleanindiajournal.com.
No automatic renewal
None of the three plans renews automatically. All three are one-off payments. There is no standing instruction and no recurring mandate on your card or bank account, so there is nothing to cancel in order to stop a future charge.
How to cancel
Cancel by writing to marketing@cleanindiajournal.com from the email address on the subscription. Tell us the name and address on the subscription and, if you have it, the payment reference from the confirmation we emailed you.
The account created for you at checkout is not used to cancel. Cancellation is by email.
Cancelling before your first copy is dispatched
If you cancel before your first copy has been dispatched, we refund everything you paid, including the online payment charge.
Cancelling after copies have started going out
If copies have already started going out, we refund the issues not yet dispatched, at the plan’s per-issue rate. The per-issue rate is the price paid for the plan divided by the number of issues in the plan.
Issues already dispatched are not refunded. The online payment charge is not refunded on a part refund, because it was spent collecting the payment.
A worked example on the Rs 980 plan
The 1 Year plan is Rs 980 for 12 issues, so the per-issue rate is Rs 980 divided by 12, which is about Rs 81.67.
- Three issues have been dispatched, so nine issues are not yet dispatched.
- The refund is nine issues of the twelve, which is Rs 735.
- The three issues already dispatched are not refunded, and the online payment charge of Rs 25.13 is not refunded.
Duplicate or accidental payments
If you pay twice for the same subscription, or make a payment you did not mean to make, tell us and we refund that payment in full. Write to marketing@cleanindiajournal.com with the payment reference from your confirmation email.
A copy that is damaged or does not arrive
This is put right with a copy, not with a refund.
If a copy reaches you damaged, or if a copy does not reach you at all, tell us at marketing@cleanindiajournal.com within 30 days of the dispatch of that issue. We replace that copy free of charge, including courier. If the issue is no longer available, we extend your subscription by one issue instead.
How refunds are paid
Refunds go back to the original payment method. Razorpay’s published norm is that a refund reaches the bank within 5 to 7 working days of being initiated.
A full refund returns the whole amount charged to you, as shown on your confirmation. A part refund is worked out from the plan price, as set out above. An invoice can be sent on request.
Subscriptions paid by cheque or demand draft
The same cancellation and refund rules apply. A subscription paid by cheque or demand draft carries no online payment charge, so there is none to refund or to keep back.
Overseas subscriptions are arranged with the office directly, and their terms are confirmed in writing when the subscription is set up.
If something is still not right
Write to marketing@cleanindiajournal.com first, since that desk handles payments and refunds. If your complaint is not resolved there, write to editor@cleanindiajournal.com.
This policy is governed by Indian law, and the courts at Mumbai have jurisdiction.
Contact us
Subscriptions, payments, refunds, delivery and address changes: marketing@cleanindiajournal.com
Editorial matters, and a complaint that has not been resolved: editor@cleanindiajournal.com
Phone: +91 88790 23071, +91 88790 23072
Post: Virtual Info Systems Pvt. Ltd., 13th Floor, Tanvi Complex, The Platina, 1011-1012, SV Road, Near HP Petrol Pump, Dahisar East, Mumbai 400 068
Website: https://cleanindiajournal.com
Last updated 23 September 2026