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From Frontline to Boardroom: Women in Facility Management | Inspiring Leadership Story
In this Industry Talk, Ashwini Walawalkar shares her journey from frontline roles to leadership in the facility management industry India. She discusses crisis handling, scaling integrated facility management services, and challenges in workforce management in India, while reflecting on resilience, leadership, and building a career in the professional cleaning services industry.
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Podcast
April 7 2026
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Featuring:
- Ashwini Walawalkar, CEO, TCFM(part of the Embassy Services Group)
In this episode:
- Recognition and visibility of women leaders in facility management and why it still matters in the industry
- The shift of facility management from a support function to a strategic business role in organisations
- How real-world frontline experience contributes to stronger leadership capabilities and better decision-making
- Practical challenges in managing large-scale, multi-location facility management operations
- Issues around workforce retention, structured training, and restoring dignity in frontline FM roles
- The impact of empathetic leadership on motivation, performance, and stability of frontline teams in India
- Growing participation of women in the facility management sector and the factors supporting this change
- The role of technology, IoT systems, and data analytics in modern integrated facility management services
- The ongoing balance between cost efficiency, service quality, and sustainability in the professional cleaning services industry
- Why data-driven decision-making is becoming essential for scaling and improving performance in the facility management industry in India
This episode goes beyond facility services to reveal how high-performance operations are built through workplace experience management, frontline engagement, smart facility technologies, and consistent service delivery.
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- 4 Cleanovo Store Walkthrough & Interview | How Professional Laundry & Dry Cleaning Works
- 5 Are Robots the Future of Flying? Inside India’s AI-Powered Airports!
