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Some examples of Top Reports
- Quality & productivity by department – daily/ weekly/monthly
- Top complaints – for all or one epartment
- Recovery & recurring glitches – stop the bad news from traveling faster!
- Escalated Jobs – narrow down by VIPs
- All Guests/VIP complaints in-house
- Pre- Arrival Guest Report – find out complaints for repeat guests
- Recurring Issues – for engineering & housekeeping
- Low GSR Scores – find out why guests are dissatisfied
- Task-sheet and task history report
- Rule-based room cleaning prioritization
- Rooms are auto prioritized based on real time updates from OPERA
- Cleaning codes are automatically updated based on pre-configured rules
- Guest preferences and traces are updated when the attendant starts cleaning a new room
- Real-time change of task-codes based on Reservation Status
- Paperless task-sheets & room-status auto-update in PMS
- Access to Preferences/Specials on Smart phones
- Auto handling of queue rooms (with or without PMS)
- Modules: lost & found + minibar posting – direct posting into guest profile + count & report
- Real time alerts to supervisors & managers
- DND report
- Message and alert log report
- Staff performance report
- Discrepancy report
- Staff Move around detailed report – know the time consumed in between cleaning the rooms
- Staff move around summary report Escalations – know when someone is running behind
- Task of the day screen – inform about the daily focus areas
- Count & report – keep a track of trolley items
- OOS/OOO buttons – for any pending engineering, other jobs
Vaneeta Arora
Director-Housekeeping,
The Park-New Delhi
