Artificial Intelligence (AI) and robotics
Another feature that is gaining focus is robotics under automation technology that is increasingly being preferred by hotels having high net worth. These hotels are replacing housekeeping services and concierge services with robots as they are more efficient and programmed to deliver more in comparison to human staff. For instance, the temperature control and lights can be activated on their own when a guest enters a room through in-room automation systems equipped with occupancy sensors. Many of the hotels now have a feature where guests can use their room keys to control lights and temperatures as well as water services. These measures can help hotels to reduce costs and significantly counter losses because of human inadequacies. – Blurb
[box type=”shadow” ]Many of the hotels now have a feature where guests can use their room keys to control lights and temperatures as well as water services. These measures can help hotels to reduce costs and significantly counter losses because of human inadequacies.[/box]
Hospitality sector can immensely benefit from fully automated housekeeping robots. For instance, previously, Maidbot’s Rosie the robot, was first of its kind for hoteliers. The robot was built to counter the modern day challenges of inconsistent cleaning practices, safeguarding room attendants from injuries that are part and parcel of the tasks and to help hotels save better on housekeeping. Another robot solution is in the form of Diversey Care’s TASKI Intellibot that has a range of commercially automated cleaning machines. The commercial floor cleaners are fully automated such that they can help hotels to focus on other necessary tasks in hand. However, nuanced room cleaning is not one of the aims of the robotic appliance.
Concierge services through mobile technology
As more and more consumer technologies shift towards voice and chat messaging services, concierge services are also looking towards such technologies that can connect to a staff member instead of telephoning the front desk or going to the front desk personally. The round-the-clock ‘Ask Anything’ feature can help guests to make use of the concierge services, handle the most basic tasks or even help in figuring out the local places.
“In-room voice-commands can help guests just like concierge services in a hotel. Many hotels are showing an inclination towards technologies that can help deliver tasks like controlling temperatures, lighting and audiovisual components of a hotel room.
Customer reviews
Guest reviews are essential for hotels to survive and sustain their brand. While hotel staff may be hesitant to disturb their guests with review recommendations, automated feedback systems are capable enough to send pre-scheduled emails to guests who stayed over recently. This enables saving time and effort and also schedules a reminder as well as gives the customer enough time to review without a staff member standing over their head.
Customer experience
Why not provide the guest with a mobile app which he could download during his stay in the hotel, and use it to avail of all the necessary services through a single integrated platform? The app could have all the details about the room service; facilities such as gym, swimming pool, spa or any such service; local travel guide and other value-added services which a guest may be interested in. The app could also become a tool not only to provide seamless services to the client but also to engage him with the hotel brand and provide him some loyalty benefits too for continuing with the hotel in the future.
