CR’s Public Toilet Policy

The Central Railway has finally formulated a public toilet policy and invited proposals for comprehensive toilet services at every railway station across the Mumbai city. The policy lays down specific guidelines, including hiring uniformed staff, cleanliness norms and even the toiletries to be used inside.

All stations in the Mumbai division have been clubbed as clusters — each having a maximum of seven to eight stations under it — and the toilet location specified for every platform, to enable proper monitoring and follow-ups.

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Stating that this was the first time that a detailed toilet policy is in place, Central Railway spokesperson A K Singh told CIJ, “We have called for proposals from private parties for all stations based on clusters, so that there will be accountability and proper monitoring.” The policy proposes uniformed toilet attendants with proper badges to be posted for 24 hours bearing large readable tariff cards for the public. A board would display contractor’s name, phone numbers and rate-list at the prominent site. The policy also states that the sanitary fittings, drainage fittings or sumps shall be cleaned and kept free from choking

Adding that separate staff would be deployed round-the-clock for ladies and gents toilets.