A Whole New World
S.V. Ramesh Kumar, Senior General Manager, StanWorth Management Pvt. Ltd made a presentation indicating clearly that IT’S A NEW WORLD. Orchestrating all the elements of Housekeeping is a formidable task. Expert services from Facility Management Companies can provide customized solutions.
The management of the current workforce requires a leader to be compassionate. Balancing the use of empathy while establishing authority is a win-win approach. The final talk of the show on LEADERSHIP WITH EMOTIONAL INTELLIGENCE was delivered by Meenu Tognatta – Former Housekeeping Divisional Head with ITC hotels. In her inimitable style she spoke from her heart. Captivating the audience from the start with a sing along “Jeena Isi Ka Naam Hai”, she emphasised the importance of Emotional Intelligence in one’s personal and professional life. Narrating her own personal experience, she went on to explain the elements of Emotional Intelligence and their role in Leadership. Self- awareness, self regulation, social awareness, empathizing with team members and relationship management are among the major skills in developing the ability to understand and recognize and manage one’s own emotions as well as emotions of others. The key word that sums it all up is Empathy.
The Talk Show was summed up by Dhammike Dasanayake – Founder and Member of Advisory Board, Sri Lanka Housekeepers Association…clearly the future of housekeeping seeks bespoke solutions in Automation and Mechanization but the core of operations is dependent on people. For this reason, every Housekeeper must develop their Emotional Quotient to enhance the leadership of the team.
They say that you never get a second chance to make a first impression. In a people -oriented industry which relies on Client Experiences to enhance business, having a session titled, ‘Impression Mastery! Elevating Personal Presence,’ provided a quick guideline to making a positive first impression. Monica Jain – Principal Seth M R Jaipuria School and International Etiquette and Protocol Consultant conducted an interactive session citing relevant examples from the industry.
