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“Willingly or unwillingly, in more than 95% of the hotels, houseakeepers, who form the backbone of the hospitality industry, operate from the basement. As housekeepers, they are on call 24/7 and form the interface between the guest and the hotel and yet the significance of their contribution hardly gets highlighted.” -J.P. Nair, Managing Director, Virtual Info Systems Pvt. Ltd, addressing the media during a Press Conference called by the Sri Lankan Ministry of Tourism to announce the 3rd International Housekeepers Summit at Shangri-La Hotel, Colombo.
