Process

Artificial intelligence, or simply AI, is the new business buzzword. It’s hard to go even a few hours without hearing the term — from commercials on TV, to billboards, and …

In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery …

I frequently ask questions to various people about my personal experiences with some Big Brands & this time around I asked, “Do Big Brands disappoint you?” My experiences tell me …

The Jensen Group continues to focus on smart digital solutions for heavy-duty laundries. The group recently unveiled its two-tier sales strategy with high-tech products from its American and European factories, …

This story begins in those days of 1992 when Indian youth were facing unemployment and getting a good job was a far-fetched team. Treading intelligently, Debtosh Chatterjee built the Chatterjee …

Hospitality, corporates, guest houses, IT houses, and many others have carpet flooring essentially to add to the ambiance of the interior. Carpets have remained a symbol of luxury but require …

The facility management industry in Kolkata has been slowly expanding with corporates, hospitals, mall, etc., now resorting to IFM across properties. Adding to this expansion is the growth in infrastructure, …

The laundry industry in India is booming and growing fast with startups mushrooming in every other place. Interestingly, a senior citizen is equally enthusiastic about entering the linen care business …

Antibiotics saved millions of lives during the World Wars, and have continued to do so ever since. Today, the most complex medical interventions are possible because of them. Unfortunately, overuse …

Despite high responsibility, cost and competitive pressure are also increasing in pharmaceutical production, such that it comes down to the finest details. In the literal sense, dust particles may well …