CIJConnect Bot-enabled WhatsApp
The Northern Indian Railways is all set to use WhatsApp for monitoring cleanliness in trains. With the help of technology, railways aim to bring about greater transparency and accountability in its functioning. Besides, a new plant has been set up at the Hazrat Nizamuddin railway station in Delhi, which would assist in cleaning coaches within minutes. Additional sanitary measures are being taken by building bio-toilets, which would preserve the cleanliness of the station and railway tracks.
Various departments of a train, viz. pantry, bed rolls, etc will have a separate WhatsApp group, which would be monitored by a senior railway official. Passengers can send in their requests on the group and same would be forwarded to the authorized representatives by the official overseeing the group.
“WhatsApp groups have been created for train and pantry cleanliness, bed rolls, and functionality of air conditioners in trains. Photographs are being uploaded in these groups for monitoring by senior officials,” said Vishwesh Chaube, Northern Railway General Manager.
