Software: The New Backbone of Facility Management

The conversation between FM providers and their corporate clients has shifted. How many people a provider can deploy now counts for less than how their work is monitored, measured and reported in real time. Manual logbooks, paper checklists and end-of-day summaries are giving way to integrated digital platforms — and increasingly, to AI-powered CAFM systems that move facility management from reactive to predictive, and from record-keeping to autonomous action.

In this Focus, three industry leaders share how software is reshaping the sector. Vinayak Bhise of iSmart Facitech describes a Mumbai-based provider’s rebuild of its operational backbone around a centralised digital platform. Sathish Rajendren of Newmark maps the five ways AI is transforming CAFM, with the numbers behind predictive maintenance and autonomous workflows. Anuj Rajain of Tenon Group explains how integrated ecosystems like M-Neo are turning automation and live dashboards into the new operating standard at scale.

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• Technology Shift Makes Data-led Decisions
• Empower Supervisors with operational Tech
• Why the Future of FM is in AI-Powered Software